POSITION SUMMARY
Responsible for assisting the Community Manager, seeing that available space is leased, that tenants are retained, and that the property is effectively maintained within budgeted parameters.
REQUIRED EDUCATION AND TRAINING
DEGREES AND DIPLOMAS
High School Diploma or Equivalent; Bachelor’s degree preferred
TRAINING/CERTIFICATES/ASSOCIATION MEMBERSHIPS
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
Certified Occupancy Specialist (COS) preferred
Tax Credit Specialist (TCS) preferred
Fair Housing and TDHCA training preferred
SPECIFIC SKILLS/EQUIPMENT
Must be able to use the following equipment: telephone, fax machine, computer (and property software as well as Microsoft Office), copy machine and business calculator
Knowledge of basic maintenance equipment (i.e. key machine) would be a plus
Must have basic knowledge of Fair Housing Laws and OSHA requirements
EXPERIENCE OR SPECIALIZED KNOWLEDGE
1 year on-site as a Leasing Consultant or will consider 2 years experience in customer service
POSITION ACCOUNTABILITIES
The following are essential job accountabilities:
1. Assist Community Manager
a. Assists with the hiring, training, development, rewards, and termination of staff
b. Conducts weekly meetings, walkthroughs, and inspections
c. Maintains daily contact with staff
d. Assists with supervision of all business functions related to operations
e. Maintain property appearance and ensure repairs are noted and completed on timely basis; this requires regular property inspections and tours
f. Deal with resident complaints, concerns, and requests to ensure resident satisfaction
2. Property Marketing/Leasing
a. Greet prospects and qualify by covering all criteria (ask question and utilize completed guest cards, etc.); immediately record all telephone and in-person traffic appropriate reports
b. Files guest cards and maintains according to established procedures
c. Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary
d. Secures new resident signatures on appropriate paperwork prior to move in
e. Orient new residents to property
f. Projects favorable image of the community to achieve property objectives & public recognition
g. Adheres to standards and complies with: corporate procedures, government laws on Fair Housing, and all inspections of the facility
OTHER ASPECTS OF POSITION
1. May be required to assist in special projects or activities designated by Company. This may include due diligence, property acquisition/disposition, serving on or participating in Company sponsored or sanctioned committees, organizations, functions, etc.
http://www.crossingsathillcroftapts.com
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