Responsible for the overall management of a property.
High School Diploma or Equivalent; Bachelor’s degree preferred
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM)
Certified Occupancy Specialist (COS) preferred
Tax Credit Specialist (TCS) preferred
Fair Housing and TDHCA training preferred
Must be able to use the following equipment: telephone, fax machine, computer (and property software as well as Microsoft Office), copy machine and business calculator
Knowledge of basic maintenance equipment (i.e. key machine) would be a plus
Must have basic knowledge of Fair Housing Laws and OSHA requirements
2 year on-site as a Leasing Consultant or Assistant Property Manager or will consider 3 years supervisory experience in customer service related business with appropriate certification(s) . HUD experience required.
The following are essential job accountabilities:
1. Generate revenue for property and handle resident relations
a. Ensure property is rented to fullest capacity
b. Maintain property appearance and ensure repairs are noted and completed on timely basis (this requires regular property inspections and tours)
c. Utilize marketing strategies to ensure traffic (i.e. competitive rental rates, promotions, locators)
d. Ensure staff leasing techniques are effective in obtaining closure
e. Ensure deposits, rental payments, and late check charges are collected on a timely basis
f. Deal with resident complaints, concerns, and requests to ensure resident satisfaction
g. Along with Regional Supervisor, develop and/or implement resident retention programs (i.e. resident functions, special promotions, monthly newsletter, etc.)
h. Consistently enforce policies of the community that are delegated by Regional Supervisor
i. Responsible for lease application approvals
2. Property Marketing/Leasing
a. Greet prospects and qualify by covering all criteria (ask question and utilize completed guest cards, etc.); immediately record all telephone and in-person traffic appropriate reports
b. Files guest cards and maintains according to established procedures
c. Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary
d. Secure new resident signatures on appropriate paperwork prior to move in
e. Orient new residents to property
f. Projects favorable image of the community to achieve property objectives & public recognition
g. Adheres to standards and complies with: corporate procedures, government laws on Fair Housing, and all inspections of the facility
3. Financial management and general administration
a. Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis
b. Under direction of Regional Supervisor, prepare annual budgets and income projections, prepare action and marketing plan, and ensure they are implemented
c. Maintain accurate records of all property transactions (i.e. rent rolls, delinquency reports, etc.)
d. Plan for and utilize property resources, equipment and supplies economically (i.e. obtaining bids/pricing from vendors, suppliers and contractors, dealing with inadequate service, etc.)
e. Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data etc. to give up-to-date and proper information when requested
f. Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e. “walk” units to ensure make-ready and work orders are completed)
g. Will head emergency team for property; ensures proper response and handling of all property emergencies with staff, residents, buildings, etc. within company guidelines to minimize liability
4. Personnel Management
a. Use consistent techniques & company directives to screen, hire, orient, & train new personnel
b. Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance
c. Complete weekly/daily office staff schedules and assignments
d. With inputs from the Lead Maintenance, schedule maintenance staff and oversee assignments
e. Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary
f. Promote harmony and quality job performance of staff through support and effective leadership
g. Ensure staff compliance and consistency with Company policies and procedures

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