Responsible for leasing, marketing, and maintaining positive resident relations of an apartment complex.


High School Diploma or equivalent; college degree preferred


Certified Apartment Leasing Agent (CALA) preferred


Must be able to use the following equipment: telephone, fax machine, computer (and property software as well as Microsoft Office), copy machine and business calculator Knowledge of basic maintenance equipment (i.e. key machine) would be a plus Must have basic knowledge of Fair Housing Laws and OSHA requirements


1 year previous customer service related experience (i.e. retail sales, real estate sales, hospitality, etc.); 6 months apartment leasing experience is strongly preferred Strong attention to detail and sales ability is a must

POSITION ACCOUNTABILITIES The following are essential job accountabilities:

1. Property Leasing and Administration

a. Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.); immediately record all telephone and in-person traffic appropriate reports

b. Files guest cards and maintains according to established procedures

c. Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary

d. Secures new resident signatures on appropriate paperwork prior to move-in

e. Orient new residents to property (i.e. turn over keys, reviews property rules, regulations and procedures, point out mail boxes, and review amenities, etc.)

f. Projects a favorable image of the community to achieve property objectives and public recognition

g. Adheres to standards and complies with: corporate procedures, government laws on Fair Housing, and all inspections of the facility

h. Places customer needs, requests, and follow-up as a number one priority

i. Maintains accurate monthly commission sheets on leases and renewals for bonus purposes

2. Resident Relations

a. Receive all telephone calls and in-person visits; listen to all resident requests, complaints, and comments and immediately complete maintenance work orders to inform maintenance team

b. Answer questions for residents about the property, repairs, rent, rules, etc.

c. Follow up on a timely basis if not able to respond to resident requests or problems immediately

d. Ensure consistency in dealing with residents on all matters

e. Assist in planning resident functions (i.e. parties, contests, etc.); attend after hours functions and participate as a host as needed

f. Enforce policies of the community that are delegated by immediate supervisor

3. Property Marketing

a. Contact apartment locators on regular basis to obtain traffic; inform of rental rates and specials

b. Advise residents of referral concessions (if applicable)

c. Assist in placing, removing, and updating banners, balloons, bandit signs, flags, etc.

d. Distribute newsletters, pamphlets, flyers, etc.

e. Assist in obtaining marketing information f. Review market survey/analysis on a continual basis to generate ideas and formulate plans

1. May be required to assist in special projects or activities designated by Company. This may include due diligence, property acquisition/disposition, serving on or participating in Company sponsored or sanctioned committees, organizations, functions, etc.

2. May be periodically assigned to bookkeeping duties or assist in maintenance areas.

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