Junior System Administrator

 Fully Remote - US Based Only

 

Fortified data is a rapidly growing global provider of database design, management, and support services. We are thought leaders within our industry with many years of experience in some of the largest and highest volume mission critical systems. We pride ourselves on providing our clients with holistic business and technical roadmaps that enable them to meet and exceed their objectives. Our work environment is challenging, fun, and exciting. We are a destination employer where the majority of employees are referrals from existing staff.

Fortified Data is an equal opportunity employer. Eligible candidates must provide evidence of legal working status for any employer in the U.S.

Job Summary

Fortified Data is currently seeking a Junior System Administrator. The system administrator will be supporting the ongoing operation and maintenance of the IT environment including end user support, cloud infrastructure management, application management and support, IT security, and automation/integration. This position will primarily focus on end user support and device management, with opportunities to develop skills in infrastructure and security operations. While this role focuses on IT operations and user support, familiarity with database concepts is beneficial given our work in database services.

Duties & Essential Job Functions

Primary Responsibilities (Daily/Core Functions)

  • Manage and prioritize work across multiple streams including support tickets, assigned project tasks, and ongoing operational responsibilities, ensuring timely resolution and proper documentation
  • End user troubleshooting for hardware, software, and application issues
  • VPN and remote connectivity support
  • User access management including onboarding and offboarding processes
  • Device management including deployment, configuration, and maintenance of end user systems
  • Mobile device management using MDM platforms
  • Manage endpoint patch management and vulnerability remediation, including deploying updates, tracking open findings, and coordinating resolution with end users
  • Install, package, and update client applications
  • Manage IT asset inventory and equipment lifecycle
  • Conduct end user training for various technology platforms
  • Create and maintain documentation and technical specifications

Secondary Responsibilities (Growing/Development Areas)

  • Assist with configuration and maintenance of virtual servers and cloud infrastructure
  • Monitor system health dashboards and respond to alerts
  • Support monitoring and management of system and application backups
  • Coordinate with vendors for hardware procurement, support, and RMA processes
  • Enable and support self-service tooling for development and test environments
  • Participate in automation and integration projects
  • Assist with creating and maintaining IT policies and procedures
  • Support security audits and compliance reporting activities

Education & Experience

Education

  • Associate’s degree in Information Technology, Computer Science, or related technical field
  • Or equivalent combination of education, certifications, and experience.

Required Experience

  • 2-3 years of experience in IT support or help desk role
  • Experience managing support requests through ticketing systems
  • Demonstrated ability troubleshooting Windows desktop/laptop systems
  • Experience with user account management and access provisioning (Active Directory or similar)
  • Knowledge of device management and deployment processes
  • Basic understanding of networking concepts including VPN, DNS, and connectivity troubleshooting
  • Experience documenting technical processes and creating end user documentation

Preferred Experience

  • Experience with Microsoft 365 platform including Azure, Intune, and SharePoint
  • Familiarity with mobile device management (MDM) platforms
  • Experience with scripting or automation (PowerShell, Python, or similar)
  • Basic understanding of Microsoft SQL Server and database concepts
  • Experience with patch management and vulnerability remediation processes
  • Familiarity with asset management and inventory tracking systems

Preferred Certifications

  • ITIL Foundation
  • Microsoft 365 or Azure certifications
  • CompTIA A+, Network+, or Security+

Required Attributes

  • Customer Service: Listens and responds effectively to customer questions; resolves customer problems to the customer's satisfaction. Respects all internal and external customers and uses a team approach when dealing with customers to exceeding customer expectations.
  • Time Management & Prioritization: Effectively manages competing priorities across support tickets, assigned projects, and ongoing operational responsibilities. Able to assess urgency, communicate status, and deliver timely resolution.
  • Problem Solving: Anticipates problems, recognizes and accurately evaluates the signs of a problem and analyzes current procedures for possible improvements.
  • Detail Oriented: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.
  • Technical Aptitude: Comfortable learning and supporting diverse software applications ranging from standard business tools to IT management platforms including ticketing systems, endpoint management, and monitoring tools. Demonstrates ability to quickly understand new technologies and effectively support or implement them.

Work Environment

  • 100% remote
  • Occasional travel possible