Responsibilities                                                                                                                           

The Manager of Technology ensures UP Partnership’s technology infrastructure, cybersecurity systems, and AI-enabled tools operate efficiently, securely, and in service of the organization’s mission. This position manages day-to-day IT operations in partnership with the Managed Service Provider (MSP) and coordinates with the Technology Governance Team to align technology decisions with strategic, ethical, and risk-management priorities.

This role focuses on implementation, vendor management, and operational reliability while ensuring compliance with organizational policies, budget guidelines, and data security standards. Specific responsibilities include:  

 

Technology Operations & Vendor Management

  • Coordinate all MSP activities, including user support, system maintenance, and incident escalation.
  • Track MSP performance and service-level agreements; report quarterly to the Technology Governance Team.
  • Manage hardware/software inventory, procurement, and license renewals within approved budgets.
  • Ensure consistent uptime and functionality for systems including Microsoft 365, Zoom, and other key platforms.

 

Cybersecurity & Risk Management

  • Maintain cybersecurity protocols (MFA, endpoint protection, data backups).
  • Support annual cybersecurity reviews and incident response testing with the Technology Governance Team.
  • Monitor compliance with data privacy standards relevant to UP Partnership systems.
  • Provide staff training on digital safety and best practices.

 

AI & Automation Implementation

  • Support implementation of AI-assisted tools (e.g., Microsoft Copilot) approved by the Technology Governance Team.
  • Maintain documentation of AI workflows and ensure responsible use per organizational policy.
  • Collaborate with the Data & Information team to ensure secure, policy-aligned integrations.

 

User Support & Training

  • Coordinate help desk ticketing and support requests through the MSP.
  • Identify recurring technical issues and propose training or process improvements.
  • Assist with onboarding and technology orientation for new staff.

 

Continuous Improvement & Collaboration

  • Maintain documentation of IT systems, configurations, and SOPs.
  • Recommend improvements to strengthen performance, security, and user experience.
  • Participate actively in the Technology Governance Team to align decisions with organizational goals and ethical standards.

 

Qualifications

Education & Experience

  • Bachelor’s degree in information technology, Computer Science, or related field.
  • Minimum 3 years of experience managing IT operations or vendor or MSP relationships.
  • Experience with Microsoft 365 administration and cybersecurity best practices.
  • Nonprofit or mission-driven organization experience preferred.

 

Skills & Competencies

  • Strong technical problem-solving and vendor management skills.
  • Familiarity with AI tools and responsible technology practices.
  • Clear communicator able to explain technical issues to non-technical audiences.
  • High attention to detail and documentation.
  • Commitment to equity, inclusion, and ethical technology use.

 

Preferred Certifications

  • CompTIA Network+, Microsoft Administrator, or PMP.
  • Experience managing hybrid or remote environments.

This role is hybrid. 

Benefits include:

  • Medical insurance coverage

  • Paid Time Off: 2 weeks annually, increasing to 3 weeks after the first year

  • Paid holidays: 11 per year

  • Quarterly closures: 4 weeks off (Spring Break, 4th of July, Thanksgiving, Winter Break)

  • Wellness days: 8 per year

  • Retirement: 5% 401(k) match

  • Hybrid work flexibility

  • Professional growth opportunities

  • Exposure to technology operations, cybersecurity, AI tools, and governance within a nonprofit mission-driven environment