TeachTown, the leading provider of education solutions for students diagnosed with autism, developmental and intellectual disabilities, emotional disorders, and speech/language impairments. Our growing team of professionals is seeking an Account Manager. As an Account Manager, you will empower staff at school districts across the US and Canada to improve outcomes for their most complex learners by leveraging TeachTown’s software. You will be tasked with building, maintaining, and cultivating relationships with our most strategic customers. By understanding your clients’ goals and objectives, you’ll identify opportunities for growth, provide comprehensive reporting, and help build executive consensus to implement and optimize new strategies. 

 

The ideal candidate is highly competitive, self-motivated, patient, and both a strong leader and teammate who wants to make a major impact on the lives of students while having a lot of fun doing it!



Key Responsibilities:

  • Own the relationship and ultimate success of a portfolio of TeachTown’s clients, including strategy development, product optimization, growth, and retention   

  • Maximize value for your clients by influencing decision-makers to implement TeachTown according to best practices and by leveraging our entire suite of services

  • Collaborate with Customer Success Managers to identify and capitalize on growth opportunities within assigned accounts

  • Effectively identify, respond to and resolve client retention risks both independently and through collaboration with TeachTown teammates

  • Transform clients into champions by maintaining high levels of engagement and communication, conducting routine performance reporting, strategic planning, and executive business reviews

  • Develop a trusted advisor relationship with clients, understanding their objectives, strategies, and KPIs

  • Serve as your clients’ advocate internally by liaising with senior leaders across TeachTown including new business sales, marketing, product, support, and training

  • Drive customer advocacy in the form of case studies, testimonials, and referrals 

  • Leverage Salesforce.com to track sales activities and prioritize your day

  • Develop and provide timely and accurate reporting of forecasts, account plans, and territory growth activities.

 

Requirements:

  • 3+ years successful field sales/account management/client success experience preferably in EdTech or 3+ years in special education as an administrator/teacher with a desire to move into a field sales role

  • Consultative and solution-oriented sales mindset

  • Ability to deliver results, work within a “team first” environment and operate with an entrepreneurial spirit- You are the CEO of your territory.

  • Excellent written/verbal communication and presentation skills with demonstrable ability to understand our programs and deliver successful presentations to decision-makers

  • Detail-oriented with the ability to learn quickly and manage multiple relationships while setting priorities and remaining organized 

  • Strong quantitative and analytical skills with the capacity to independently build convincing, data-driven proposals

  • Proactive, confident and energetic attitude with the desire to be a key player on a high-performing, fun-loving team

  • Ability to travel 20%+/-

 

About TeachTown

Our mission is to measurably improve the academic, behavioral, and adaptive functioning of students with disabilities. TeachTown offers teachers, parents, and clinicians proven software, curriculum, tools, and strategies that can help them meet educational goals and increase every child’s intellectual and social functioning. Here at TeachTown, we are committed to research and evidence-based practices with an exclusive focus on serving the needs of children diagnosed with autism spectrum disorder, those with intellectual disabilities or developmental delays, and children with emotional and behavior disorders.

 

TeachTown’s solutions are based on the principles of applied behavior analysis, which is the only scientifically validated therapy for students with moderate-to-severe learning disabilities. In addition, the use of machine learning and data analysis enables our software to dynamically adapt curricula scope and provide personalized learning for each student, in a highly scalable manner.

 

TeachTown is supported by Bain Double Impact, the impact investing strategy of Bain Capital, a leading private equity firm. The business is headquartered in Woburn, MA.

 

All TeachTown employees are expected to display unquestionable integrity in every aspect of work and dealing with others. Respect for diversity and inclusion of all individuals is imperative to our business success, embedded in our culture and required.