TeachTown is the leading provider of education solutions for students diagnosed with autism, developmental and intellectual disabilities, emotional disorders, and speech/language impairments. Our growing team of professionals is seeking a Salesforce Administrator to join our Technology team.  Reporting to the Director of Technology, this role will serve as the primary system administrator for our Salesforce environment.  The ideal candidate has a  strong understanding of the Salesforce platform, so they can understand both our current setup and our business objectives and quickly identify areas of improvement. They should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

Key Responsibilities:

  • Manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

  • Plan and execute all Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

  • Sandbox environment management

  • Collaborate cross functionally to identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

  • Identify unused or underutilized platform features

  • Create and implement a platform roadmap and define priorities, liaising with key internal stakeholders

  • Own the communication of any platform changes to end users and stakeholders

  • Data management to improve Salesforce data quality, implementing rules and automation as needed

  • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

  • Create, design, and implement new user and ongoing user training 

  • Create and design user friendly technical documentation for internal team members - this includes and is not limited to: creating internal documentation flow charts for how Salesforce is set up and how-to guides for employees

  • Ensure all with integrated applications  (e.g., DocuSign, Calendly, Gong, Google Workspace) are working correctly

Basic Requirements:

  • At least 5 years of professional experience as a Certified Salesforce System Administrator

  • At least 3+ years of experience managing and implementing initiatives across cross functional teams like Sales, Customer Experience, Marketing, and Technology

  • Demonstrated success in improving processes and adoption using the Salesforce platform for quoting, invoicing, renewals, contact management and case management

  • Strong data management abilities and background with data management tools (data loader and import wizards)

  • Strong organization, communication, and motivational skills

Additional Notes

  • US Work Authorization Required

Preferred Education or Experience:

  • Previous experience working in a SCRUM or agile environment preferred

 

 

About TeachTown

Our mission is to measurably improve the academic, behavioral, and adaptive functioning of students with disabilities. TeachTown offers teachers, parents, and clinicians proven software, curriculum, tools, and strategies that can help them meet educational goals and increase every child’s intellectual and social functioning. Here at TeachTown, we are committed to research and evidence-based practices with an exclusive focus on serving the needs of children diagnosed with autism spectrum disorder, those with intellectual disabilities or developmental delays, and children with emotional and behavior disorders.

 

TeachTown’s solutions are based on the principles of applied behavior analysis, which is the only scientifically validated therapy for students with moderate-to-severe learning disabilities. In addition, the use of machine learning and data analysis enables our software to dynamically adapt curricula scope and provide personalized learning for each student, in a highly scalable manner.

 

 

AAP/EEO Statement

 

TeachTown provides a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, sex (including pregnancy, gender identity or expression, and sexual orientation) parental status, genetic information (including family medical history) political affiliation, military service, age, veteran status, disability, or marital status, or any other characteristic protected by federal, state, or local law.  

 

This includes all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. Consistent with these obligations, TeachTown also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

 

All TeachTown employees are expected to display unquestionable integrity in every aspect of work and dealing with others. Respect for diversity and inclusion of all individuals is imperative to our business success, embedded in our culture, and required.