Gravity Haus 'Haus Quiver' Gear Rental & Retail Lead
Managing Gravity Haus’ premium selection of location based ski/board/bike/SUP and camping products.
WE BELIEVE IN ASKING 3 QUESTIONS
Is it good for you?
Is it good for the planet?
Is it an amazing experience?
We accomplish this by:
Innovating modern hospitality with a focus on sport and providing access to curated guided adventures creating unique experiences in our Haus and in nature.
Creating deep human connections and relationships with our members and guests at every touchpoint and in all outlets through unexpectedly genuine hospitality.
Fostering a community that encourages the achievement of each member’s personal goals and growth.
If you’re an entrepreneur, have a passion for hospitality and want to build a community of like-minded adventure enthusiasts, we invite you to submit your resume and application at gravityhaus.com/careers. We appreciate all applicants for their interest; however, only those selected for an interview will be contacted. Applicants who do not already have legal permission to work in the United States will not be considered. Gravity Haus is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V.
ABOUT GRAVITY HAUS:
Gravity Haus’s mission is to create a globally conscious community for the modern adventurer. Our community consists of those who care about the planet and their personal growth. Based in the heart of the Rocky Mountains, we are built for community and tailored to adventure. We aim to curate a sustainable experience for our adventure loving community specializing in uniquely designed guest rooms, functional co-working spaces, world class guided experiences, thoughtfully crafted food and beverage, and holistic training and recovery.
Job Location: Aspen, CO.
Haus Quiver (HQ) Aspen Lead is responsible for managing the day-to-day fulfillment of Haus Quiver gear to Gravity Haus members and hotel guests. Haus Quiver provides subscribed access to outdoor recreation gear including a fleet of bikes, skis, snowboards, backcountry gear and camping gear, SUPs etc (not comprehensive list). This role requires the knowledge and experience to properly and efficiently maintain the gear in Haus Quiver for both safety and quality of experience, including mountain, path bikes, SUPs, skis and boards. During HQ fulfillment this role must provide a helpful and organized fitting of gear along with usage and return instructions to our members and renters.
This role is responsible for soliciting and transacting retail sales in the HQ retail space, educating and signing up new members, promoting all Gravity Haus memberships, maintaining inventory levels, and ensuring all members and visitors experience a welcoming, helpful, knowledgeable and enthusiastic representative of the Gravity Haus brand when exploring the HQ retail and gear fulfillment spaces. In addition, this role requires HQ Lead the flexibility to float in between both, HQ retail space and Unravel Coffee Shop accompanying customers, working together with teammates to help assist with any coffee orders, maintaining a well-maintained, clean, and well- stocked workspace, and ensuring all customers are being helped.
The ideal candidate must thrive in a challenging and fast-paced atmosphere where prioritizing and multitasking are the norm. Exceptional attention to detail and first-class organizational skills are mandatory. We are seeking a positive, resourceful, and meticulous Haus Quiver Location Lead who operates like an entrepreneur, and is willing to put in the extra effort for the opportunity to grow and develop the role. The ideal candidate will be both knowledgeable and passionate about outdoor gear—professional experience preferred. They will be technically skilled and have the ability to work with a team to execute in a highly fluctuating work flow. A high degree of attention to detail and an excellent ability to problem solve are a must. This person must embrace and enjoy working directly with customers. Any Gravity Haus team member must believe in our core values and should have a passion for the outdoors, a commitment to bettering this planet, desire for enlightened hospitality, and a driving quest for amazing experiences.
The Haus Quiver Location Lead is responsible for performing and completing the following job functions to the highest standard:
Lead the on-property HQ operations.
Work closely with Haus Quiver director, Haus Quiver Retail Manager, and Unravel Coffee Shop Manager to ensure HQ operations and goal achievement are met at the GH location.
Open and close the HQ gear fulfillment spaces.
Ensure the entire front desk/front-of-house staff is properly trained and delivering Haus Quiver gear.
Properly clean, store and maintain all inventory.
Maintain inventory in the Haus Quiver inventory and rental management system.
Ensure a proper maintenance program is in place for the gear.
Ensure guest and member safety with waivers and appropriate orientations.
Undergo all indemnification training and equipment training as necessary and related to the gear within Haus Quiver.
Assist to develop and maintain quality standards for organization and management of inventory, retail merchandising, storage, fulfillment , and cleanliness.
Assist location GM with branded retail orders, stocking, inventory and sales.
Actively promote memberships, paid rentals and retail offerings to the Gravity Haus community and hotel guests.
Ensure daily operational procedures including opening and closing checklists, and member fulfillment protocols are carried out consistently and to standard for the assigned Gravity Haus location.
Assist in managing HQ backend inventory to ensure members have access to the correct gear availability at all times.
Actively look for ways to improve the Haus Quiver experience, reduce waste and the overall environmental impact of the HQ retail operation.
Work with partners and the internal marketing team to create opportunities for increasing awareness of the HQ suite of services and offerings.
Exhibit strong interdepartmental communication and develop positive working relationships with other Gravity Haus teams.
Communicate Haus Quiver needs, success and challenges internally via slack, email, or other means. Manage location specific member/guest communications.
Manage, maintain and organize files on the relevant company shared drives.
Maintain a respectful and hospitable demeanor with customers, members, vendors, and partners in all interactions.
Act as a professional representative of the business, culture, and community at all times.
Assist in other departments and in other job functions on an as-needed basis, specifically at the location’s front desk, coffee shop, and/or Dryland Fitness.
Performs other tasks as assigned.
More About You
Exceptional oral and written communication skills.
Energetic and outgoing, with a positive attitude, driven to provide outstanding customer experiences.
1+ years of experience in outdoor gear retail, maintenance or equivalent experience
A strong appreciation and interest in outdoor recreation, health, and wellness.
Positive, can-do attitude.
Strong knowledge of outdoor recreation gear, brands, and pursuits.
Proven track record of providing exceptional customer service.
Ability to adapt roles, responsibilities, priorities, and schedules effortlessly.
Must be willing to sign NDA, non-compete, and IP agreements.
Able to work 40 or more hours per week routinely and as many hours as the business demands and be willing to maintain a flexible schedule.
Excellent organizational and communication skills.
Detail oriented with specific interest in maintaining gear for optimal user experience.
Has the ability to act independently with minimal or no supervision.
Must be reasonably proficient with Google business suite, Slack, and email.
Time management and problem solving skills
Self-motivated, well organized, and goal-oriented.
What We Can Offer You:
As a Part-time (under 30 hours a week) Team Member you will enjoy:
Competitive compensation, consisting of an hourly rate of $23-25 depending on experience.
Medical, dental, and vision insurance including a company contribution of 50%. Voluntary FSA and HSA spending account contribution. Voluntary supplemental insurance including Life and AD&D, Aflac, Metlife, Farmers Home & Auto, Legal, Pet, and Disability.
401(k) program with 50% employer match up to 3% (when you contribute 6%)
Complimentary room nights at GH hotels — increase with tenure.
Support for professional development opportunities.
Access to all Gravity Haus membership benefits, including discounted stays at our properties and hotel partners, a family Gravity Haus membership, and access to premium outdoor gear from top brands through Haus Quiver.