Customer Experience Specialist / RECEPTIONIST

Check us out! https://summit-aesthetics.com

Position: Customer Experience Specialist / FRONT DESK

Location (North Scottsdale): 32409 N. Scottsdale Road, Suite 103, Scottsdale, AZ 85266

Summit Aesthetics® places a great deal of emphasis on ensuring client satisfaction and we encourage our customers to let us know their comments, concerns, compliments and complaints. We have made a commitment to acknowledge and respond to every piece of feedback. Ultimately, how we respond to feedback will impact loyalty and the sense of community around our brand.

A Customer Experience (CE) Specialist is responsible for maintaining the highest level of customer service in responding to email and phone questions, comments, and feedback. A CE Specialist is paramount in supporting the studio managers and leadership team in improving the Summit Aesthetics® experience for our clients. This position demands a high level of organization, managing multiple projects at one time, and the ability to communicate effectively both verbally and in writing.

Essential Job Duties

Field phone calls / SMS texts from Clients
Assist clients with inquiries pertaining to studio information, membership accounts, pricing, and membership cancellations/freezes.

Reception desk functionality / patient greeting/ appointment scheduling / phone answering etc
Respond to membership questions and feedback via email submissions.
Use of MindBody Online software for Medical Spa
Use of Maxillofacial Surgery Software - winOMS to schedule facial and oral surgery patients
Understand the organizational structure of a quality Medspa experience and disseminate or escalate information through appropriate channels.
Route feedback and support studio management to improve the Summit Aesthetics experience for our members and clients
Track client feedback for quarterly trend reports to leadership and executive teams.

Education, Skills, Qualifications

The Customer Experience Specialist position requires exceptional customer service, a high level of organization, leadership ability, and a passion for a wellness lifestyle. This position also requires initiative, completion of tasks, and a desire to grow within Summit Aesthetics

Minimum 2 years experience in customer service position

Aesthetics / Laser Techs / Medical Estheticians Highly preferred
Willingness to do cross-training to other positions (dig in and help out attitude)

Self-motivating, multi-task oriented, reliable, and ability to de-escalate difficult situations.
Excellent interpersonal and relationship-building skills.
Strong communication skills, both written and verbal.
Knowledge of and ability to work in Microsoft Office and acquired knowledge of MindBody Online database management software
Aesthetic knowledge base including but not limited to: Skin Care, Lasers, Chemical Peels, Body Tightening procedures

Note - This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed.

As a Summit Aesthetics employee you’ll have the important responsibility of maintaining a high standard of excellence and unrivaled customer service. Summit Aesthetics will provide continuing education opportunities to develop your skills, and you’ll be part of an elite category of wellness professionals. If you’re seeking to advance your career in the wellness industry, Summit Aesthetics will provide you with happy and healthy opportunities to work in a fun environment filled with camaraderie and respect.