Studio Manager

at TRUE Studio

Verona Wisconsin Studio

TRUE Studio is looking for a people leaderfor ourVerona Studio,committed to the growth and development of their team while cultivating strong relationships within the community. The studio manager is a shopkeeper, responsible for all aspects of studio performance and results. This person is excited by new customer acquisition and developing new business opportunities within the local community. We are looking for entrepreneurial leaders, committed to developing their teams to excel in finding new ways to enhance the four-wall TRUE Studio experience.

HOW WE STAY TRUE:

  • TRUE Life:Communicate and exude TRUE Studio Brand principles in everything you do.
  • Guest Experience and Retention:We strive to create a studio experience that will excite people about their first time and encourage their continued loyalty. We do this by establishing an authentic and inclusive four-wall experience where our guests will leave feeling empowered and inspired to live a committed TRUE Studio lifestyle.
  • Team Cohesion:TRUE Studio is full of collaborative, performance-driven people. Our greatest success comes from our partnerships with Instructors, Field Marketing, and our Studio teams.
  • Cultivating a Vibrant Studio Community:Create an environment that is an oasis for our guests and employees to be the best they can be.

Specific responsibilities include, but are not limited to:

  • Lead the studio by communicating the TRUE Studio vision and providing the highest level of customer service to the TRUE Studio community
  • We take pride in our best-in-class TRUE Studio experience. You will ensure the studio and equipment remain impeccable at all times, including contributing to the overall cleanliness of the studio
  • Focus on engaging all guests, inclusive of actively selling membership opportunities, class packages, and product offerings
  • Partner with senior management to manage the day-to-day operations of the studio, ensuring all policies and procedures are properly implemented
  • Our proprietary technology is a core part of what makes us successful. You will be trained to uphold and troubleshoot any technical or mechanical issues in the studio.
  • Lead your team by example; fostering and developing a high-performing team and studio by training and motivating all employees to provide excellent customer service and to meet all goals
  • Conduct performance reviews and communicate leadership and directives directly to studio team
  • Financial accountability for studio budgets/operating costs and P&L management
  • Ability to analyze financial performance and key metrics
  • Plan and execute all aspects of staffing for the studio, including headcount and talent development, in partnership with Human Resources
  • Evaluate and respond to all client issues and concerns with the highest level of customer service
  • Analyze all studio and instructor schedules to maximize performance
  • Manage inventory and sales of merchandise
  • Execute marketing initiatives and event planning within the Studio, while partnering with the Marketing department
  • Willingness to lead by example and take on an entrepreneurial role in the studio, stepping in to all studio roles when needed

Requirements:

  • Bachelor’s degree in business, marketing or related field
  • An accomplished manager with 5+ years of experience in specialty branded fitness, retail or hospitality environments
  • Strong business and financial acumen, comfortable analyzing and interpreting business reports
  • Proficiency in using MS Office (Word, Excel and Outlook)
  • Flexibility to work weekends, holiday and evenings shifts
  • Detail oriented and highly organized
  • Entrepreneurial and resourceful
  • Strong management experience in training, mentoring and motivating employees
  • Ability to multi-task and prioritize in a fast-paced environment
  • Superior communication and interpersonal skills
  • Passion for fitness, wellness and the TRUE Studio Sports
  • Flexibility to work in other studios within reasonable commute
  • Ability to kneel, bend, reach, climb and stand for long durations of time
  • Must be able to lift/carry a minimum of 30lbs

This position has been filled. Would you like to see our other open positions?