Account Executive - Personal Injury

About the Role

NAM is seeking a motivated Account Executive to support the promotion and delivery of the company’s arbitration and mediation services within the Personal Injury department. This role combines sales, account management, and client service responsibilities. The Account Executive will build strong relationships with clients, manage matters submitted to NAM from inception through completion, and serve as a primary point of contact for client organizations. This role plays a key part in maintaining NAM’s reputation for excellence while supporting the organization’s sales and service objectives.

Key Responsibilities

Promote arbitration and mediation services to existing and prospective personal injury clients
Develop and maintain strong professional relationships with assigned clients and client organizations
Manage and administer arbitration and mediation matters from inception through conclusion
Serve as a primary point of contact for clients, ensuring efficient handling of case-related inquiries and requests
Maintain regular communication with clients through phone, email, and written correspondence
Follow up promptly on client inquiries and coordinate internally to ensure high levels of client satisfaction
Collaborate with senior management and other departments to ensure efficient case administration and service delivery
Record daily sales and service activities in the company CRM system
Represent NAM at industry events, networking functions, and special company events
Visit clients on-site or at other company locations as needed to maintain relationships

Qualifications

Required

High school diploma or equivalent

2+ years of experience in sales, client services, or professional services environments

Strong client relationship and customer service skills
Ability to work collaboratively in a team-oriented sales environment
Proficiency in Microsoft Office Suite
Strong organizational and execution skills
Valid driver’s license and insured automobile

Preferred

Associate or bachelor’s degree
Paralegal certificate
Experience working with CRM systems
Experience in insurance, legal services or related industries

Apply for this job

First name

Last name

Email address

Location

Phone number

Resume

Attach resume

Attach another file

Attach file

We invite you to complete the optional self-identification questions below used for compliance with government regulations and record-keeping guidelines. Any self-identification information provided will not be considered in the selection process.

GENDER

VETERAN STATUS Learn more about veteran statuses

If you believe you belong to any of the categories of protected veterans listed below, please indicate by selecting the appropriate category(ies). The hiring employer is subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA) and requests this information in order to measure the effectiveness of the outreach and positive recruitment efforts it undertakes pursuant to VEVRAA.

DISABILITY STATUS Learn more about disability statuses

We are required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.