Account Executive - Personal Injury

Build Relationships. Drive Growth. Deliver Exceptional Client Service.

National Arbitration & Mediation (NAM), one of the nation's leading providers of Alternative Dispute Resolution (ADR) services, is seeking an Account Executive to support the continued growth of our Personal Injury practice.

This is an ideal opportunity for a relationship-driven professional who enjoys business development, client management, and consultative sales. The successful candidate will serve as a trusted advisor to law firms, insurance carriers, claims professionals, and other clients while helping them navigate arbitration and mediation matters from initiation through resolution.

If you thrive in a client-facing role where you can build long-term relationships, grow accounts, and make a meaningful impact on client outcomes, we'd like to speak with you.

What You'll Do

Develop and Grow Client Relationships

Build and maintain strong relationships with attorneys, law firms, insurance carriers, and claims professionals
Serve as a trusted advisor and primary point of contact for assigned accounts
Identify opportunities to expand client utilization of NAM's arbitration and mediation services
Conduct regular outreach to existing and prospective clients through meetings, calls, networking events, and industry conferences

Drive Business Development Efforts

Promote NAM's market-leading ADR services to existing and prospective clients
Develop strategies to increase account penetration and client engagement
Generate new business opportunities within assigned territories and/or accounts
Represent NAM at industry events, client meetings, and professional networking functions

Manage Client Matters

Coordinate arbitration and mediation matters from inception through completion
Ensure a seamless client experience throughout the case lifecycle
Partner with internal operations and case management teams to deliver exceptional service
Respond promptly to client inquiries and resolve issues efficiently

Maintain Sales Activity and Reporting

Track client interactions, opportunities, and pipeline activity within CRM systems
Maintain accurate records of sales and account management activities
Collaborate with leadership to support growth initiatives and revenue objectives

What We're Looking For

Required Qualifications

2+ years of experience in Account Management, Business Development, Client Success, Sales, Legal Services, or Professional Services
Strong relationship-building and consultative selling skills
Excellent verbal and written communication skills
Highly organized with strong follow-through and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office

Preferred Qualifications

Associate or bachelor’s degree
Experience working with law firms, insurance carriers, or legal service providers
Experience using CRM platforms such as Salesforce or HubSpot
Experience managing client portfolios or strategic accounts

What We Offer

Compensation: $70,000 Base + Commission

Access to full benefits including Medical, dental, and vision coverage, company-paid life insurance, 401(k) with company match, generous paid time off
Hybrid work environment
Professional development opportunities
Growth within a national market-leading organization

Why Join NAM?

NAM is a premier provider of Alternative Dispute Resolution services, serving more than 10,000 commercial entities, including many of the world's leading organizations. Our innovative technology platform, national reach, and concierge-level service model have made us a trusted partner for law firms, corporations, and insurance carriers across the country.

National Arbitration & Mediation is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by selecting the appropriate category(ies). The hiring employer is subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA) and requests this information in order to measure the effectiveness of the outreach and positive recruitment efforts it undertakes pursuant to VEVRAA.

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We are required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.