The Boston Area Rape Crisis Center is looking for a new full-time staff member. The Bilingual Client Services Coordinator position is an opportunity for a resourceful, supportive, customer service-oriented person to connect survivors of sexual violence and/or significant others to BARCC or community services in a warm and efficient way.
About the position
The Bilingual Client Services Coordinator will work in collaboration with the Client Services Programs (Counseling, Case Management, and Legal Advocacy) to connect survivors and families seeking assistance to the program(s) that can best address their questions and needs. The Coordinator provides information to survivors and significant others about appropriate services available to them in both English and Spanish and schedules their appointment.
More specifically, daily job responsibilities include:
v Responding to requests for services and scheduling appointments within the established time frame.
v Coordination with Managers to establish and maintain an effective intake appointment calendar in all programs to ensure timely access.
v Follow-up with appointment reminders and communicate about any requested accommodations prior to a client’s appointment.
v Maintain client records and accurately input data for reports.
v Provide administrative support to designated staff and programs to ensure smooth operations.
v Regular effective communication with staff, interns, volunteers, survivors and significant others.
Qualifications
· Verbal fluency in English and Spanish required
· Minimum of 2 years experience in customer service or related work
· The ideal candidate will:
o Demonstrate superior customer service, interpersonal and communication skills that intrinsically motivates them to support others
o Possess computer competency and strong working knowledge of Microsoft Office
o Excellent attention to detail and accurate data entry.
o Demonstrate excellent judgment in handling challenging situations.
· Interest in working with people who have experienced trauma required, experience a plus.
· Must be committed to BARCC’s mission and philosophy
Starting salary
$40,000 – $41,500, commensurate with experience, plus generous benefits package, includes health, dental, vacation, sick time and other coverage options.
We are committed to having a staff that reflects the diversity of the communities we serve. BARCC is an affirmative action/equal opportunity employer and does not discriminate based on race, color, religion, national origin, ancestry, gender identity, age, disability, mental illness, genetic status or predisposition, sexual orientation, marital status, active military status, veteran status or any other status protected by applicable law.