Job Title: Business Operations Analyst
Reports To: VP, Corporate Development
Drive global technology, change the world.
At Coinme, we’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of where you sit in our organization.
Digital currency has the ability to transform the way we conduct business and brings new benefits to both the corporate world and to consumers globally. Coinme is on a mission to help people everywhere understand and utilize the power of digital currencies as a delightful medium-of-exchange, and be accessible anywhere in the world, so everyone has a fair chance for financial prosperity.
From analyst’s to engineers, from sales and marketing to client services experts, we’re hiring to support your growth and ours – Together We Rise.
We are looking for a rising star to join our business operations team who is passionate about working with data to develop meaning insights. The Business Operations Analyst will drive programmatic initiatives to assist in the creation of new procedures and solutions employing automation, technology, and process redesign to materially improve business performance. Our ideal candidate thrives in an ambiguous and ever-changing startup environment and is able to learn fast and move fast to provide mission-critical information that drives efficiencies for the organization.
The successful candidate will be able to:
Manage day-to-day operations activities, including monitoring of business performance and reconciling of third-party reports and activities
Build reports and analytical capability across different functional groups in an effort to optimize costs and quality of service
Analyze and provide insights from internal surveys to assist with solving problems and driving business improvements
Assist in the operational planning and decisions by collecting, researching, analyzing, and forecasting operational data to achieve target KPIs
Manage and update an internal database documenting kiosk assets and service processes
Solve operational problems and associated technical issues; modify existing tools, techniques or processes as you find the opportunity
Work cross-functionally with and provide insights to multiple stakeholders in the organization including finance, marketing, customer service, and field service
Provide ongoing analyses for business operations and new initiatives
Anticipates, identifies, and drives resolutions to challenges and inter-dependencies to prevent downstream problems
Operates with significant autonomy and discretion; deals well with ambiguity
Makes optimal trade-offs between schedule, resources, and scope, and applies advanced analysis to address major risks, challenges, and obstacles
Relies heavily on influence, not directions, to drive results toward business goals
Uses creativity as well as advanced professional concepts to solve complex problems
Able to rapidly find opportunities for improvement, locate key levers to effect change, and formulate a practical implementation plan
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES - These are representative, but not all-inclusive, of the knowledge, skills, and ability required to perform this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Expert proficiency in Excel and Google Sheets
Excellent quantitative and problem-solving skills
Ability to conduct analysis of data and translate the results into actionable deliverables, messages, and presentations
High attention to detail, bias for action and ability to switch gears at a moment’s notice
Strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment
Required Education and Experience
2+ years of high achievement in an operational analyst role (or similar), preferably in a tech or startup environment
Preferred Education & Experience
Experience with BI platforms and data visualizers (Chartio, Tableau, etc.) is a plus
Experience with statistical tools or languages, such as R, SAS or Python is a plus
COMPENSATION & BENEFITS
Competitive base pay with stock options and eligibility for an annual bonus
100% employer paid medical, dental, and vision coverage
ORCA Transportation Card
Paid Time Off
This opportunity is designed for our headquarters in the heart of Seattle, WA. Working remotely part of the time is an option.
TRAVEL - This position does not require travel.
Coinme is a venture-backed blockchain financial technology company that is dedicated to helping the world gain access to digital currency. Five years ago, Coinme became the first state-licensed Bitcoin ATM company in the U.S. and now processes millions of dollars (USD) each month. The company's vertically-integrated network of crypto ATMs, digital wallet, and private-client services provide customers the opportunity to join this financial revolution. Coinme also offers a rewards program through its proprietary utility token, UpToken, which can be purchased on Bittrex and Upbit under the ticker “UP”.
Coinme is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.