URGENTLY HIRING FOR THIS EXCITING POSITION!!
ON SPOT OFFERS! To streamline the process, please submit the typing test (https://www.typingtest.com and screenshot your results; send them to cristin.barnaba@blazeo.com) and voice screening. We can't wait to speak to you!
Position Overview: We are seeking an enthusiastic Part-Time Tier 1 Call Center Agent to join our team. In this entry-level position, you will serve as the primary point of contact for customers, handling reception and basic appointment-setting calls. This role offers opportunities for advancement to higher tiers based on performance. This is a remote, 1099 contract position, and candidates must reside and work in the United States. A background check and satisfactory references are required. Please note that S Corporation employees are not eligible.
Key Responsibilities:
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Customer Support: Handle inbound and outbound calls with professionalism, providing excellent customer service and support.
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Appointment Setting: Manage and schedule basic appointments for various clients.
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Communication: Utilize strong verbal and written communication skills to interact effectively with customers.
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Problem-Solving: Address customer inquiries, resolve issues, and provide efficient solutions.
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Compliance: Adhere to company policies and regulatory standards.
Qualifications:
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Customer Service Experience: Minimum 6 months in a customer-facing role, preferably in a Call Center or Receptionist.
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Versatility: Ability to multitask and thrive in a fast-paced environment.
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Communication Skills: Excellent verbal and written communication in English and Spanish.
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Adaptability: Quick learner with the capability to adapt to changing procedures and software.
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Problem-Solving Skills: Strong analytical and problem-solving abilities.
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Residency: Must be a resident and authorized to work in the United States.
Why Join Us:
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Career Growth: Opportunities for career development and advancement to higher tiers.
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Dynamic Environment: Work in a supportive and collaborative team atmosphere.
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Compensation and Benefits:
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Wages: Starting at $12/hr base, with performance-based incentives and bonuses.
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Training: $11/hr during the 5-day training period.
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Shift Differentials: Additional pay for evening, night, and weekend shifts.
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Billable Capacity Bonus: Earn up to an additional $2.00/hr based on performance metrics.
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Additional Incentives: Including customer satisfaction and attendance bonuses.
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Earning Potential: Top-performing agents can earn between $35,000 and $47,000 annually.
Begin your journey with us, delivering exceptional customer service across diverse industries while advancing your career in a dynamic and supportive environment. This is a contract position with potential for advancement. Apply now to join our team!