Job Title: Bilingual Contact Center Agent (Call Center) 

About Blazeo: 🔥Ignite Your Career in a Fast-Paced, Dynamic Environment!🔥

Blazeo is an innovative ad conversion platform dedicated to helping local businesses thrive by capturing, qualifying, and converting leads through cutting-edge channels like live chat, voice contact centers, appointment scheduling, and contract signing. As a Bilingual Contact Center Agent, you’ll be at the forefront of these efforts, supporting diverse industries such as legal services, healthcare, e-commerce, HVAC, automotive, and more!

Every day is an exciting challenge, as you’ll handle inbound and outbound calls in both English and Spanish, tailoring solutions for clients' unique needs. You'll manage multiple accounts, adapt to various setups, and deliver personalized support, ensuring no two calls—or days—are the same. This is a role where multitasking is essential, and the ability to think on your feet and communicate effectively will make a tangible difference.

Join Blazeo's growing team, where you’ll experience continuous learning, handle varied tasks, and work in an environment that values innovation, empathy, and human connection. Ready to see what it’s like to thrive in this dynamic role? Apply now! 

At Blazeo, we’re not just growing—we’re blazing trails. Let’s ignite your career together!🔥

Job Summary:
As a Bilingual Contact Center Agent at Blazeo, you’ll be the first point of contact for a diverse range of clients, delivering exceptional service in both English and Spanish. From handling inquiries and scheduling appointments to signing contracts and facilitating customer needs, every interaction is an opportunity to make a difference. This dynamic, fast-paced role demands multitasking, adaptability, and strong bilingual communication skills. At Blazeo, we prioritize human connection and empathy, ensuring every contact is meaningful and impactful. Ready to join a team where no two days are the same? Let’s get started!

Key Responsibilities:

  • Handle a high volume of inbound and outbound Contacts professionally and efficiently, maintaining the highest level of empathy and energy.

  • Provide personalized support to customers across various industries, including legal, healthcare, and e-commerce.

  • Manage multiple client accounts, each with unique setups and requirements.

  • Schedule appointments, provide information, and facilitate contract signings based on business specifications.

  • Maintain accurate and detailed records of customer interactions in the system.

  • Collaborate with internal teams to resolve customer concerns and ensure satisfaction.

What Makes This Role Exciting:

  • Work with diverse clients and industries, ensuring no two days are the same.

  • Thrive in a dynamic, multitasking environment that keeps the job exciting and rewarding.

  • Develop valuable communication and problem-solving skills to grow both personally and professionally.

  • Be part of a company that values innovation and prioritizes exceptional customer experiences.

  • Enjoy opportunities for growth and advancement within the company for top performers.

Requirements for the Contact Center Agent Position

Education and Experience:

  • High school diploma or equivalent; additional education or certifications in customer service or communication is a plus.

  • At least 1 year of experience in a call center or other high-volume, fast-paced environment handling customer calls.

Skills and Abilities:

  • Excellent Communication Skills: đź—Łď¸ŹClear, professional verbal and written communication in both English and Spanish.

  • Typing Proficiency: đź–Ąď¸ŹMinimum of 45 WPM with high accuracy.

  • Multitasking Abilities: đź“žđź“–Effectively handle multiple accounts and tasks simultaneously in a fast-paced environment.

  • Adaptability: đź§‘‍⚕️👩‍💻Comfortable working with diverse clients across various industries, each with unique setups and requirements in both English and Spanish.

  • Problem-Solving Skills: đź› ď¸ŹAbility to think critically and resolve customer concerns promptly.

  • Technical Proficiency:⌨️🖱️ Familiarity with CRM systems, call center software, or the ability to learn new tools quickly.

  • Attention to Detail: đź”ŤEnsure accurate data entry and account management.

  • Organizational Skills: âŚšManage time efficiently while meeting performance goals.




Behavioral Attributes:

  • Customer-Focused: Demonstrate empathy, patience, and professionalism in every interaction.

  • Team Player: Collaborate with colleagues and contribute to a positive team environment.

  • Motivated and Enthusiastic: Show a willingness to learn and take on challenges with a positive attitude.

  • Calm Under Pressure: Ability to diffuse situations and remain professional during challenging calls.

  • Hungry for Growth: Eager to learn, innovate, and provide top-notch service internally and externally.

Additional Requirements:

  • MUST live in one of the 50 United States. Territories such as Puerto Rico, Guam and the US Virgin Islands are NOT included.

  • Flexibility to work various shifts, including weekends or holidays, as needed.

  • Maintain a quiet, distraction-free work environment, free from noise and out of earshot of others to maintain compliance if working remotely.

  • Have a dedicated workspace that allows full focus during work hours.

  • Must not be the sole caregiver for others during shifts.

  • If working from home, you are required to maintain, at all times: Proof of Reliable High-Speed Internet (Minimum 100MBPS upload and download speed) with a Back Up for Connection outages, Computer w/ min. 16GB 512 RAM (no Chromebooks), Mouse, Dual Screens or one large 17” minimum size; Proof of Malware/Anti-Virus Software Active and up to date. We will supply you with a Call Center Headset.

  • Employment Type: Independent W9 Contractor  (Full Time Hours (30-40weekly) and Part Time Hours 20-30 weekly) Positions Available) - Room for growth and non-contract hire possibility for right candidates with proven track record of success within our company. 
  • Pay Range: $11.00 During Training (approximately 3 weeks) Live $12.00 an hour to start, + Dependability Bonus + Shift Differential + Performance Bonuses once leveled up to Contract Signing Team (up to an additional $20 an hour for top performers)

Join Blazeo and be part of a growing, innovative team where your contributions make a real impact. Blazeo offers a dynamic work environment where no two days are the same, ensuring a fulfilling and rewarding career!

At Blazeo, we value team members who are passionate about delivering exceptional service, thrive in a fast-paced, dynamic work environment and want to help us grow and improve. Our Core Values are the driving factor for everything we do. We will challenge and reward you for your efforts.  If this sounds like you, we’d love to have you on our team!

The first three steps to applying for our team:

1.) Fill out this job application! It contains important information that we'll need for both of us to move forward!🔥

2.) Go to www.typingtest.com where you will select the "2 Minute Test" option. Second, you will select the "Medium Text" difficulty. Upon completion of your test, you will screenshot (CTRL+Shift+S) your results.

3.) Email your typing test results and resume to Igniteyourcareer@blazeo.com

 

Blazeo Core Values

 

CUSTOMERS

We strive to “WOW” customers with great products and excellent service.

 

EXCELLENCE

We achieve great things by being hungry, maintaining high standards, developing creative solutions, using data for decisions, and continually improving ourselves.

 

OWNERSHIP

We are accountable, follow through, and take ownership of the success of our function and the overall company.

 

EMPLOYEES

We meet the needs and aspirations of our employees, providing an outlet for creativity, contribution, and purpose.

 

IDEA MERITOCRACY

We encourage healthy debate across all levels of the organization and ensure the best idea prevails.

 

INTEGRITY AND RESPECT

We exhibit integrity, respect, and fairness in our interactions with co-workers, customers, the community, and in how we use resources.