Director of Infrastructure

(Full Time — Chicago)

The Team

At Edovo, our mission is to help everyone connected to incarceration build better lives. We’ve created a secure digital platform to expand education behind bars, reduce recidivism and to support the vocational, rehabilitation and communication needs of the 2.2 million people in jails and prisons. Users have access to thousands of hours of self-guided learning materials. Upon release, our learners have the option to continue their progress on the outside. Edovo offers courses in subjects ranging from basic literacy and GED to career exploration and cognitive behavioral therapy. We’re also building tools to keep people in touch with jobs, social services, friends, and family. Our team is committed to supporting opportunities for justice-involved people.

Don’t take it just from us. Awards, publications, grants, and partnerships all around the country are recognizing the momentum and impact of Edovo. A select few: Global EdTech Startup Champion in London out of 1,000+ competitors; GIIRS Platinum Rating for social impact; MacArthur Foundation Grant Award Winner; Forbes article feature; Chicago Community Trust grant award winner; Impact Engine portfolio member; SXSW Civic Tech Innovation Pitch Competition runner-up; Chicago Innovation "Up and Comer" Award winner; and so much more.

Check out a brief picture of our program from the perspective of the people who use it. Visit Edovo on Vimeo for more.

The Role

Edovo’s Infrastructure Team designs and operates the network services that deliver Edovo’s secure digital platform to jails and prisons across the United States.  This includes backend hosting systems, wide area transport, customer premise installations, end to end security, automation, and management solutions.  

We focus on security, stability, scalability, fault tolerance, and automation. We strive to provide our customers and internal teams with 100% system and service availability.

Working under Edovo’s VP of Engineering the Director of Infrastructure will define and execute our network infrastructure strategy. This includes responsibility over on premises hardware, datacenter hardware, and our initiatives in the cloud.  This includes responsibility for defining the organization of the NOC group, individual responsibilities, and performance management.  

Leading a small NOC group means there’s plenty of opportunity to get your hands dirty and we’ll expect the ideal candidate to be a seasoned network engineer who’s comfortable troubleshooting in complex network environments.  


  • Identifies, plans, leads, and implements LAN, WAN, Telephony, and other infrastructure projects.

  • IT Security and Governance regarding network security architecture 

  • Defining the structure of Edovo’s NOC group, including hiring and performance management

  • Defining SLAs and managing the NOC group to meet them, including 24/7 on-call support

  • Budgeting & Forecasting for the NOC


  • Coordinating the configuring, designing and troubleshooting multi-vendor network devices, cabling systems, intelligent hubs, bridges, switches, routers, firewalls and VPN

  • Working closely with our software engineering group to define our DevOps strategy for host provisioning and management

  • Working with technical sales and field operations to evolve our on-premises network stack

  • Evolving real-time monitoring and alerting to improve proactive response and limit service outages.  



  • 5+ years of experience managing network operations centers, including individual mentorship and performance management 

  • 10+ years experience as a Senior Network Engineer.  

  • Experiencing operating wired and wireless networks with tens of thousands of connected devices.

  • Expert level networking experience.  Candidate should be comfortable designing, implementing, monitoring, and troubleshooting large scale hybrid cloud network designs.  

  • Passion for Edovo’s mission and positively impacting the underserved.  


  • Routing and Switching 

  • Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc)

  • Demonstrated experience with routing protocols such as: BGP, MPLS, OSPF, EIGRP, VRF, OTV and QoS.

  • Firewall design, configuration and policy enforcement

  • Scripting in Python, Ruby, Shell or equivalent 

  • Automated provisioning and management with Ansible, Chef, or equivalent


  • Previous startup experience

  • Experience working with large-scale mobile deployments

  • Compliance automation including SOC2 Type 2 and FedRAMP

  • Bachelor's Degree in Computer Science, Information Systems, Information Technology


  • Location: Chicago, IL

  • Salary: Annual, including standard benefits. 

  • Department: Network Operations Center; Role reports to the CTO

  • Deadline: Applications will be accepted on a rolling basis

the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. And yes, we believe in second chances. 

This position has been filled. Would you like to see our other open positions?