JOB POSTING

Principal Network Engineer

(Full Time — Chicago)


The Team

At Edovo, our mission is to help everyone connected to incarceration build better lives. We’ve created a secure digital platform to expand education behind bars, reduce recidivism and to support the vocational, rehabilitation and communication needs of the 2.2 million people in jails and prisons. Users have access to thousands of hours of self-guided learning materials. Upon release, our learners have the option to continue their progress on the outside. Edovo offers courses in subjects ranging from basic literacy and GED to career exploration and cognitive behavioral therapy. We’re also building tools to keep people in touch with jobs, social services, friends, and family. Our team is committed to supporting opportunities for justice-involved people.


Don’t take it just from us. Awards, publications, grants, and partnerships all around the country are recognizing the momentum and impact of Edovo. A select few: Global EdTech Startup Champion in London out of 1,000+ competitors; GIIRS Platinum Rating for social impact; MacArthur Foundation Grant Award Winner; Forbes article feature; Chicago Community Trust grant award winner; Impact Engine portfolio member; SXSW Civic Tech Innovation Pitch Competition runner-up; Chicago Innovation "Up and Comer" Award winner; and so much more.


Check out a brief picture of our program from the perspective of the people who use it. Visit Edovo on Vimeo for more.


The Role


Edovo’s Infrastructure Team designs and operates the network services that deliver Edovo’s secure digital platform to jails and prisons across the United States.  This includes backend hosting systems, wide area transport, customer premise installations, end to end security, automation, and management solutions.  


We focus on security, stability, scalability, fault tolerance, and automation. We strive to provide our customers and internal teams with 100% system and service availability.


Working under Edovo’s VP of Engineering the Principal Network Engineer will define and execute our network infrastructure strategy.  This includes the design, implementation, and operation of networks serving tens of thousands of devices for voice, video, and data.  


GENERAL JOB RESPONSIBILITIES


Infrastructure Engineering (60%):

  • Execute,​ and​ improve​ upon ​the infrastructure rollout of Edovo​ Customer ​Site ​Deployments 

  • Improve ​existing ​architecture, ​maintenance,​and​ processes ​of ​Edovo’s ​network  infrastructure. 

  • Create​ and ​maintain​ documentation​ (Installation ​procedures, design guides, operational runbooks,​ etc.) 

  • Maintaining​ and ​scaling ​Layer​3​ network ​infrastructure

  • Design Site Reliability Engineering, Disaster Recovery and Continuity of Business. 

  • Building​ and ​scaling​ back​end ​network​ services 

  • Deploy ​infrastructure​ on ​Edovo’s​ Hybrid​ Cloud 


Infrastructure Leadership (20%):

  • Plan, define, and communicate infrastructure strategy.  

  • Participate in strategic business planning with leadership as it relates to infrastructure

  • Provide specific technical mentorship and guidance to infrastructure engineers.  

  • Plan and execute compliance initiatives like SOC2 and  FedRAMP


Infrastructure Support (20%):

  • Triage incoming outages, and escalations during core working hours of 9am-5pm

  • Work on/during maintenance windows that have been prioritized that week.

  • Be the internal escalation point for issues risen from development, product, and customer support

  • Participate in a regular noc-on-call rotation lasting one week at a time.

  • Triage and respond to PagerDuty alerts 24/7 during the week on call.


Qualifications


MUST-HAVES

  • 10+ years experience as a Senior Network Engineer.  

  • Experiencing operating wired and wireless networks with tens of thousands of connected devices.

  • Expert level networking knowledge.  Candidate should be comfortable designing, implementing, monitoring, and troubleshooting large scale hybrid cloud network designs.  

  • Passion for Edovo’s mission and positively impacting this underserved community.  


TECHNICAL SKILLS

  • Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc)

  • Demonstrated experience with routing protocols such as: BGP, MPLS, OSPF, EIGRP, VRF, OTV and QoS.

  • Firewall design, configuration and policy enforcement

  • Scripting in Python, Ruby, Shell or equivalent 

BONUS POINTS FOR

  • Previous startup experience

  • Experience working with large-scale mobile deployments

  • Compliance automation including SOC2 Type 2 and FedRAMP

  • Bachelor's Degree in Computer Science, Information Systems, Information Technology

Details

  • Location: Chicago, IL

  • Salary: Annual, including standard benefits. 

  • Department: Network Operations Center; Role reports to the CTO

  • Deadline: Applications will be accepted on a rolling basis