In order to be considered for this position, you must complete the following:
1. CLICK HERE to fill out our short application, including your resume and cover letter
2. Fill out your personal information at the right of this page and click “Submit Application"
Who we are:
JobNimbus is an all-in-one, cloud-based software that tracks sales, jobs, and tasks from a single, simplified interface. Our team loves helping other businesses grow while enjoying a flexible, energetic company culture.
We've become the number one software for roofing companies by encouraging learning, growth, and data-driven results. We provide a place for our employees to build a rewarding career while maintaining a healthy work-life balance. We offer flexible work hours, the ability to work from home, a comprehensive benefits package, 13 paid holidays and more. Most importantly, we're invested in our employees and passionate about improving the lives and businesses of our customers.
We’re looking for someone who:
Can expertly assist JobNimbus customers with technical questions and provide software troubleshooting and feedback.
Embodies a growth mindset and is philosophically agile.
Takes responsibility for projects while prioritizing collaboration.
Is self-motivated and detail-oriented.
Desires the opportunity to make a significant impact.
Your job will consist of:
Working with JobNimbus customers to answer their technical questions.
Troubleshooting and testing software issues and escalating finds to the development team as needed.
Gathering product feedback to share with the company to improve the software.
Answering phone calls, emails, and chats from JobNimbus customers.
Occasionally attending trade shows and events to interact with customers.
Required Qualifications:
Customer service experience
Excellent computer skills
Excellent written and verbal communication
Professional and competent phone presence
Typing speed of at least 50wpm
Proactive and results-driven
Highly organized and motivated
Team player
Positive attitude
Ability to work from home
Desired Qualifications:
Technical support experience
Experience in the construction industry
Experience with Asana, IVR phone system, Confluence, HubSpot, GDrive, video conferencing
Compensation:
Competitive salary starting at $40K DOE
Flexible, work remote environment
Great teammates and passionate company culture
Comprehensive benefits package
Flexible PTO and 13 paid holidays, including a flexible floating holiday and Christmas Eve through New Years Day
Paid parental leave
401K
If this description matches your skills, we highly encourage you to apply at the link below. Check out our reviews on Glassdoor for more insight into our high-energy company culture.
Please fill out and submit the form below, including your resume and cover letter. Then fill out your personal information at the right of this page and click “Submit Application.”
Click here to access the Customer Support Representative Application Form.