Our company helps our clients with IT, so they can focus on running their business, law firm, school, or medical practice. We also work with schools and contracting work for large organizations. Big picture - We do all sorts of things from designing networks to providing ongoing maintenance; we are the company that our clients call for everything from basic pc support to hosted solutions to network management. Some clients want to push the envelope with new technologies, and some want to keep costs to a minimum. In short, our purpose is to help people get what they want from technology.
In this role, we are onsite approximately 20% of the time and provide remote support from our office or home 80% of the time. (That's the goal although, in these COVID times, we are currently working remotely most of the time.) Although we are based in Charleston, we have a small Greenville office.
We typically work around 45 hours per week although sometimes we work longer and later. (In IT support, things can go crazy and we have to work late sometimes.) Our office support hours are 8 AM until 6 PM. I would be lying if I said those were cushy hours playing Xbox while listening to clients talk about email problems on the phone. That's not our day - we are busting it to help our clients and move on to the next problem. We are on call after hours for about one week every three months. On-call is no fun, but on-call comes with the job. We have amazing benefits for an organization our size as well: excellent compensation, paid time off, 401K match, phone/home internet allowance, sabbatical, bereavement, and the list goes on and on.
We are looking for great people who are excited about technology and enjoy dealing directly with clients. We're fanatics about client service, we run a responsive and professional operation, and we love what we do. (OK, we don't love it every day, but most days we do.) We're not looking for people who can't handle IT issues independently or who hate working with other humans. We are looking to build our team with people who want to learn about the latest technology and want to contribute to our team. Every day is different over here, and you have to learn quickly and go with it. Now for the boring requirements . . .
Basic Skills:
* Outstanding client-facing communications and troubleshooting skills
* Problem solver with the ability to determine the root cause
* Detail orientation and the discipline to do proper documentation and keep track of time. (This is really important. Again, this is really important.)
* Able to handle a high-pressure environment
* Able to operate standard office equipment and own a car that will be used to get you to and from clients.
* Operating inside of project teams and working with Project Managers
Technical Requirements:
* 5 or more years experience in network technologies (wired, wireless, etc.)
* In-depth understanding and practical knowledge of Cisco or Cisco Meraki switching, routing, SD-WAN and VPN
* Ability to analyze and evaluate networks, identify issues and provide solutions to ensure networks are operating efficiently.
* Ability to design, implement and troubleshoot wireless and security infrastructure.
* Managing, configuring, and setting up firewalls
* Experience with case (ticket) management software
* AWS and/or Azure networking
* Strong TCP/IP skills including DNS, DHCP, and VPN configuration.
* Windows and/or Linux network configuration experience
* Office 365 Security Configuration is a plus
* Experience with Managed Services is a plus
Typical Physical Demands:
* Requires the ability to sit for long periods of time, occasionally stooping, crawling and reaching.
* May be required to lift up to 60 pounds.
* Requires a normal range of vision and hearing.
Certifications and education desired:
* Network +, Security +, CCNA.
* Minimum of associates Degree or Equivalent Experience required
Couple of other things:
* This job is remote living within South Carolina or North Carolina. You must provide your own transportation and smartphone.
* Must be fun to work with. Must understand humor.
* If you've applied before, I've got your resume and will give you a call if it's a potential fit.
* If, after reading all of this, you are still awake and interested, please fill out all of the details on the right-hand side.