Our headquarters is in Charleston, SC, but we have numerous locations and remote workers throughout the states. This position will be a remote work position so that you can be anywhere in the states.

Cantey Tech helps our clients get what they need from IT so they can focus on running their business, law firm, or medical practice, and School Districts.
Big picture- We do all sorts of things, from designing networks to providing ongoing support and maintenance. We are the company that our clients call for everything from basic pc support to hosted solutions to security to network management. Some clients want to push the envelope with new technologies, and some want to keep costs to a minimum.
This role is remote, with a primary focus on School Districts. We believe you can do a great job of supporting clients using software tools and video. We typically work around 45 hours per week, although sometimes we work longer and later. (In IT support, things can go crazy, and we have to work late sometimes.) Our office support hours are 8 AM until 6 PM. I would be lying if I said those were cushy hours playing Fortnite while listening to clients talk about email problems on the phone. That's not our day- we are busting it to helping to keep our client's networks up running and secure. We are on call after hours about one week every three months. On-call is no fun, but on-call comes with the job.
We are looking for great people who are excited about technology and enjoy dealing directly with clients. We're fanatics about client service, we run a responsive and professional operation, and we love what we do. (OK, we don't love it every day, but most days, we do.) We're not looking for people who can't handle IT issues independently or who hate working with other humans. We are looking to build our team with people who want to learn about the latest technology and want to contribute to our team. Every day is different over here, and you have to learn quickly and go with it. Now for the boring requirements . . .

Basic Skills:

• Outstanding client-facing communications and troubleshooting skills.
• Detail orientation, the discipline to do proper documentation, and keep track of billable time. (This is important. Again, this is important.)
• Able to handle a high-pressure environment.
• Able to operate standard office equipment and own a car which will be used to get you to and from clients when necessary.
• Be prepared for client meetings and communicate in non-technical terms to non-technical decision-makers.
• Understanding real-world requirements for security and business continuity based on the client's needs.

Technical Requirements:

• 6 or more years experience in Microsoft network and server technologies (2008, 2012, 2016)
• Strong skills related to TCP/IP, switching, routing, DNS, DHCP, WAN, and VPN technologies.
• Experience setting up and managing a Veeam enterprise backup software.
• Experience with managing Cisco Umbrella policies.
• Ability to configure and manage enterprise-wide security products including Antivirus, Antispyware, and Antispam tools such as Sophos.
• Experience with Windows Server Administration including Group Policy management.
• Experience with Microsoft 365 Administration including Endpoint Manager and Teams is a plus.
• Experience with K12 education applications is a plus.
• Automation and Windows scripting is a plus.
• Virtualization knowledge (VMware) is a plus.
• Experience with AWS or Azure is a plus.

Typical Physical Demands:

• Requires the ability to sit for long periods of time.
• Requires normal range of vision and hearing.

Certifications and education desired:

• Network +, Security +, MCSE, CCNA.
• Minimum of Associates Degree or Equivalent Experience required

A couple of other things: You must provide your own smartphone. Must be fun to work with. Must understand humor. If you've applied before, I've got your resume and will give you a call if it's a potential fit.