Our company helps our clients with IT so they can focus on running their business, law firm, school, or medical practice. We also do schools and contracting work for large organizations. Big picture- We do all sorts of things from designing networks to providing ongoing maintenance; we are the company that our clients call for everything from basic pc support to hosted solutions to network management. Some clients want to push the envelope with new technologies and some want to keep costs to a minimum.
In this role majority of the focus would be helping students K-12 with technology. This position can be done remotely by someone with the right experience. You would need to be good with time documentation and management. Also patient since working with all ages of students.
In this role, we typically work around 40+ hours per week although sometimes we work longer and later. (In IT support, things can go crazy and we have to work late sometimes.) Our office support hours are 8AM until 6PM. I would be lying if I said those were cushy hours playing Fortnite while listening to clients talk about email problems on the phone. That's not our day- we are busting it to help students and school districts moving from one issue to the other. We are on call after hours about one week every three months. On call is no fun but on call comes with the job.
We are looking for great people who are excited about technology and enjoy dealing directly with end-users. We're fanatics about cusotmer service, we run a responsive and professional operation, and we love what we do. (OK, we don't love it every day but most days we do.) We're not looking for people who can't handle IT issues independently or who hate working with other humans. We are looking to build our team with people who want to learn about the latest technology and want to contribute to our team. Every day is different over here and you have learn quickly and go with it. Now for the boring requirements . . .
Basic Skills: Outstanding client-facing communications and troubleshooting skills Detail orientation and the discipline to do proper documentation and keep track of billable time. (This is really important. Again, this is really important.)
Able to handle a high-pressure environment
Able to operate standard office equipment and own a car which will be used to get you to and from clients.
Technical Requirements
2 or more years experience in Microsoft network and Server technologies (2008, 2012, 2016, Active directory)
Google Apps or Microsoft Office 365
Basic switching, routing, VPNManaging, configuring, and setting up firewalls
Experience with ticketing systems a plus
Experience with Managed Services is a plus
K-12 experience a major plus
Ability to configure and manage security products including Antivirus, Antispyware, and Antispam tools.
Strong TCP/IP skills including DNS, DHCP, and VPN configuration.
Typical Physical Demands: Requires the ability to sit for long periods of time, requires normal range of vision and hearing.
Certifications desired: Network +, Security +. Minimum of Associates Degree or Equivalent Experience Required.
A couple of other things: You must provide your own smartphone. Must be fun to work with. Must understand humor. If you've applied before, I've got your resume and will give you a call if it's a potential fit. If, after reading all of this, you are still awake and interested, please fill out all of the details on the right-hand side.