Our company helps our clients with IT so they can focus on running their business, law firm, school, or medical practice. We also do schools and contracting work for large organizations. Big picture- We do all sorts of things from designing networks to providing ongoing maintenance; we are the company that our clients call for everything from basic pc support to hosted solutions to network management. Some clients want to push the envelope with new technologies and some want to keep costs to a minimum.
In this role, we are onsite approximately 15% of the time and provide remote support from the office/datacenter 85% of the time. We typically work around 40 hours per week although sometimes we work longer and later. (In IT support, things can go crazy and we have to work late sometimes.) I would be lying if I said those were cushy hours playing World of Warcraft while listening and talking about email problems on the phone. That's not our day- we are busting it to help our end users and move on to the next problem.
Majority of the support and troubleshooting can be done remotely via email and phone. Occasionally you may need to go onsite to resolve an issue that cannot be fixed remotely. The rest of the time (the fun stuff) will be spent building, packaging, and administering Mac OS and Mobile devices through MDM/JAMF Pro. Troubleshooting Apple network and cloud related issues.
We are looking for great people who are excited and passionate about technology. Especially enjoy Mobile Device Management and dealing directly with end users. We're fanatics about end user experience, we run a responsive and professional operation, and we love what we do. (OK, we don't love it every day but most days we do.) We're not looking for people who can't handle IT issues independently or who hate working with other humans. We are looking to build our team with people who want to learn about the latest technology and want to contribute to our team. Every day is different over here and you have learn quickly and go with it. Now for the boring requirements . . .
Basic
Skills:Outstanding client facing communications and troubleshooting skills
Detail orientation and the discipline to do proper documentation.
Able to handle a high pressure environment
Able to operate standard office equipment and own a car which will be used to
get you to between locations.
Technical Requirements:
2+ years of relevant IT experience
1+ years of experience with device management tools such as MDM, JAMF.
1+ years of Mac OS/ IOS support in an Enterprise environment
Capable of supporting iOS, macOS, ChromeOS, and Android devices
Familiar with basic network protocols and troubleshooting
An excellent communicator who's confident providing remote assistance over the
phone, via chat and email, or in person with non-technical users.
A proactive, resilient problem solver and multitasker
Typical Physical Demands:Requires the ability to sit for long periods of time, occasionally stooping, crawling and reaching. May be required to lift up to 60 pounds. Requires normal range of vision and hearing.
Certifications desired: Network +, Security +, MCSE, CCNA. Minimum of associates Degree or Equivalent Experience required.
Couple of other things:You must provide own transportation and smartphone. Must be fun to work with. Must understand humor. If you've applied before, I've got your resume and will give you a call if it's a potential fit. If, after reading all of this, you are still awake and interested, please fill out all of the details on the right hand side.