In this role, we are onsite approximately 80% of the time and provide remote support from home 20% of the time. We typically work around 45 hours per week although sometimes we work longer and later. (In IT support, things can go crazy and we have to work late sometimes.) Our office support hours are 8 AM until 6 PM. I would be lying if I said those were cushy hours playing World of Warcraft while listening to clients talk about email problems on the phone. That's not our day- we are busting it to help our clients and move on to the next problem. We are on call after hours about one week every four months. On-call is no fun but on-call comes with the job.

 

We are looking for great people who are excited about technology and enjoy dealing directly with clients. We're fanatics about client service, we run a responsive and professional operation, and we love what we do. (OK, we don't love it every day but most days we do.) We're not looking for people who can't handle IT issues independently or who hate working with other humans. We are looking to build our team with people who want to learn about the latest technology and want to contribute to our team. Every day is different over here and you have learn quickly and go with it. Now for the boring requirements . . .

 

Basic Skills: Outstanding client-facing communications and troubleshooting skills Detail orientation and the discipline to do proper documentation and keep track of billable time. (This is really important. Again, this is really important.)

Able to handle a high-pressure environment

Able to operate standard office equipment and own a car that will be used to get you to and from clients.

 

Technical Requirements

5 or more years experience in Microsoft network and Server technologies (2012, 2016, 2019 Active directory)

Windows Terminal Services - maintenance, setup, configuration, policies

Google Apps or Microsoft Office 365

Basic Cisco or Meraki switching, routing, VPNManaging, configuring, and setting up firewalls

Ability to configure and manage enterprise-wide security products including Antivirus, Antispyware, and Antispam tools.Strong TCP/IP skills including DNS, DHCP, and VPN configuration.

Experience setting up and managing backup software

Experience working in a school environment is a plus

Experience with software virtualization (VMware, Hyper-V) is a plus

AWS or other cloud Hosting is a plus

Experience with Managed Services is a plus

 

 

 

Typical Physical Demands: Requires the ability to sit for long periods of time, occasionally stooping, crawling, and reaching. May be required to lift up to 60 pounds. Requires normal range of vision and hearing.

 

Certifications desired: Network +, Security +, MCSE, CCNA.  Minimum of Associates Degree or Equivalent Experience required

 

 

You must provide your own transportation and smartphone. Must be fun to work with. Must understand humor. If you've applied before, I've got your resume and will give you a call if it's a potential fit. If, after reading all of this, you are still awake and interested, please fill out all of the details on the right-hand side.