Our company helps our clients with IT so they can focus on running their business, law firm, school, or medical practice. We also do schools and contracting work for large organizations. Big picture- We do all sorts of things from designing networks to providing ongoing maintenance; we are the company that our clients call for everything from basic pc support to hosted solutions to network management. Some clients want to push the envelope with new technologies and some want to keep costs to a minimum.
This role is an opportunity for you to your foot in the door. In this entry-level technical support role, we are looking for a junior tech to go onsite 60-75% of the time and will be around 40 hours a week although sometimes we work longer. You must be highly motivated and understand the importance of details.
We are looking for great people who are excited about technology and enjoy dealing directly with clients. We're fanatics about client service, we run a responsive and professional operation, and we love what we do. (OK, we don't love it every day but most days we do.) We're not looking for people who can't handle IT issues independently or who hate working with other humans. We are looking to build our team with people who want to learn about the latest technology and want to contribute to our team. Every day is different over here and you have to learn quickly and go with it. Now for the boring requirements . . .
Basic Skills:
Previous experience in working with IT in a professional environment such as schools, retail, legal or offices.
Outstanding client facing communications and troubleshooting skills
Detail orientation and the discipline to do proper documentation and keep track of billable time. (This is really important. Again, this is really important.)
Able to handle a fast-paced environment
Able to operate standard office equipment and own a car which will be used to get you to and from clients.
Typical Physical Demands: Requires the ability to sit for long periods of time, occasionally stooping, crawling and reaching. May be required to lift up to 60 pounds. Requires normal range of vision and hearing.
A couple of other things: You must provide own transportation and smartphone. Must be fun to work with. Must understand and have a sense of humor. If you've applied before, I've got your resume and will give you a call if it's a potential fit. If, after reading all of this, you are still awake and interested, please fill out all of the details on the right-hand side.