Our company helps our clients with IT so they can focus on running their business, law firm, school, or medical practice. We also manage school networks and perform contracting work for large organizations. Big picture - We do all sorts of things from designing networks to providing ongoing maintenance; we are the company that our clients call for everything from basic computer support, to hosted solutions, to network management. Some clients want to push the envelope with new technologies and some want to keep costs to a minimum.
In this role, we are onsite approximately 50% of the time and provide remote support, strategic planning, budgeting and client oversight from our office 50% of the time. We typically work around 45 hours per week although sometimes we work longer and later. (In IT support, things can go crazy and we must work late sometimes). With the right monitoring tools, standardization, automation and processes in place, we work to eliminate the crazy the best we can. Our office support hours are 8AM until 6PM. I would be lying if I said those were cushy hours playing PlayStation or watching Netflix while listening to clients talk about email problems on the phone. That's not our day - we are busting it to help our clients and move on to the next problem. We are on call after hours about one week every three months. We have awesome benefits for an organization our size as well: excellent compensation, paid time off, 401k match, phone/internet allowance, sabbatical, bereavement, the list goes on and on.
We are looking for great people who are excited about technology and enjoy dealing directly with clients. We're fanatics about client service, we run a responsive and professional operation, and we love what we do. (OK, we don't love it every day but most days we do.) We're not looking for people who can't handle IT issues independently or who hate working with other humans. We are looking to build our team with people who want to learn about the latest technology and want to contribute to our team. Every day is different over here and you must learn quickly and go with it. Now for the boring requirements . . .
Basic Skills:
• Outstanding client facing communications and troubleshooting skills.
• Detail orientation, the discipline to do proper documentation and keep track of billable time. (This is important. Again, this is important.)
• Able to handle a high-pressure environment.
• Able to operate standard office equipment and own a car which will be used to get you to and from clients when necessary.
• Be able to create and maintain IT budgets for clients.
• Be prepared for client meetings and communicate in non-technical terms to non-technical decision makers.
• Understanding of real world requirements for security and business continuity based on the client needs.
Technical Requirements:
• 8 or more years’ experience in Microsoft network and server technologies (2008, 2012, 2016 Active directory Deployment experience a plus.
• Microsoft Office 365 Administration.
• Windows Remote Desktop Services - maintenance, setup, configuration, policies
• Amazon Web Services (EC2, S3, VPC)
• Basic Cisco switching, routing, VPN, VLAN and wireless configurations (Cisco Meraki experience a plus)
• Managing, configuring, and setting up firewalls (Cisco Meraki experience a plus)
• Experience setting up and managing data protection (backup) software (Veeam or other enterprise data protection application experience a plus)
•Experience with case management software (Documenting ticket time and notes) • Virtualization (Especially VMware, Hyper-V)
• Application Hosting is a plus (Have you worked in a datacenter environment before)
• Experience working inside a Managed Services Provider (MSP) or in a IT leadership role inside of organization is a plus.
• Ability to configure and manage enterprise wide security products including Antivirus, Antispyware, Email Security, Data Loss Prevention, Content Filtering encryption and intrusion detection technologies.
• Strong TCP/IP skills including DNS, DHCP, and VPN configuration.
Typical Physical Demands: Requires the ability to sit for extended periods of time, occasionally stooping, crawling and reaching. May be required to lift up to 60 pounds. Requires normal range of vision and hearing.
Certifications desired: Network +, Security +, MCSA, MCSE, CCNA.
Education: Minimum of associates Degree or Equivalent Experience required.
Couple of other things: In North Charleston, SC, you must provide your own transportation and smart phone. Must be fun to work with. Must understand humor. If you've applied before, I've got your resume and will give you a call if it's a potential fit. If, after reading all of this, you are still awake and interested, please fill out all of the details on the right-hand side.