About Us:
Hilldun Corporation is a leading factoring and finance company in the fashion industry. With a rich history and a strong commitment to serving our clients, we provide innovative financial solutions that support businesses in the fashion sector. Our company is known for its dedication to excellence, forward-thinking approach, and a team of professionals who are passionate about the fashion industry.
Hilldun is hiring a Client Relations Associate in its New York Office. This is a 5 days per week in-office position.
Position Summary / Purpose
Support the Client Relations Manager in ensuring a seamless client onboarding experience and positive client experience throughout the entirety of the client’s relationship at Hilldun while working with management to mitigate potential risks.
Essential Functions / Responsibilities
- Be comfortable speaking, in person, on the phone and communicating via email
- Assist with website guidance and training
- Assist with creating and maintaining Hilldun Knowledge Base
- Have a firm grasp on the “rules” of working with Hilldun
- Onboarding new clients by obtaining documents needed
- Follow up / Oversee new clients on entering orders and invoices / general handholding as they first start working with us
- Follow up with existing clients to provide orders and invoices in a timely manner
- Follow up with Hilldun IT Department on status of integrations for new and existing clients
- Address issues with IT relating to client website/client facing reports
- Know how to check if a customer is approved for credit
- Review existing invoices for New Clients and provide to Tambra to process.
- Review orders for New Clients and enter the data into Hilldun Template if not already provided
- Contact non-borrowing accounts to confirm if invoices were paid direct (CD to handle borrowing accounts)
- Send reports (agings, credit status, remittance reconciliation, etc.) and understand how to explain what they’re receiving
- Assist in identifying where there are broken processes, either by Hilldun or Client.
- Help with Fashion Week reviews
- Updating Hilldun website with current Industry news.
Required Knowledge / Qualifications
- Knowledge of all Microsoft systems (outlook, excel, word) is preferred but not required.
- Knowledge of ERP systems and Accounting systems (e.g., Apparel Magic, RLM, QuickBooks) is a plus, but not required!