Location: Fully Remote
Department: Sales
Reports to: Chief Revenue Officer

About Us
We are a fast-growing cybersecurity startup helping MSPs and mid-market organizations secure endpoints, enforce configuration compliance, and mitigate modern cyber threats at scale. Senteon is focused on delivering innovative solutions to secure critical business infrastructure. We prioritize a proactive security culture, operational excellence, and continuous innovation.

Position Overview

We are seeking a motivated and customer-focused Customer Success Manager (CSM) to manage and grow relationships with our customers post-sale. You will play a critical role in onboarding new customers, driving product adoption, and ensuring long-term success, retention, and expansion.

Key Responsibilities

Customer Relationship Management:

  • Serve as the primary point of contact for assigned customer accounts
  • Build strong relationships with key stakeholders
  • Conduct regular check-ins and business reviews (QBRs)

Onboarding & Adoption:

  • Lead onboarding and implementation for new customers
  • Ensure customers achieve rapid time-to-value
  • Deliver training and best practices

Customer Outcomes & Value Realization:

  • Understand customer goals and align platform usage to outcomes
  • Develop and execute customer success plans
  • Track success metrics and KPIs

Renewals & Expansion:

  • Own renewal process and drive retention
  • Identify upsell and cross-sell opportunities
  • Proactively manage churn risks

Cross-Functional Collaboration:

  • Partner with Sales, Product, and Support teams
  • Advocate for customer needs internally

Data & Reporting:

  • Monitor account health and usage metrics
  • Maintain CRM records (Hubspot)
  • Provide forecasting on renewals and risks

Qualifications:

Required:

  • 2–4 years experience in Customer Success or related SaaS role
  • Strong communication and relationship-building skills
  • Ability to manage multiple accounts
  • Experience with B2B customers

Preferred:

  • Cybersecurity or technical SaaS experience
  • Familiarity with Hubspot, Gainsight, etc.

What Success Looks Like:

  • High retention and renewal rates
  • Strong product adoption
  • Positive customer satisfaction (CSAT/NPS)
  • Expansion revenue growth

Compensation & Benefits (California-Compliant Disclosure):

Salary Range:

This position has an on-target earnings (OTE) of $120,000, consisting of:

  • Base Salary: $80,000 annually
  • Variable Compensation (MBO): $31,000 annually
  • Additional commissions and incentives apply

This range represents a good faith estimate. Final compensation depends on experience, skills, and location.

Benefits:
May include medical, dental, vision, 401(k), paid time off, and other programs.
Equal Opportunity Employer:
We are an equal opportunity employer and do not discriminate based on protected characteristics.
Additional Information:
We do not consider salary history in hiring decisions. Applicants may request additional compensation details during the hiring process.