Job Title: System Administrator II
Reports To: Technical Account Manager
Full Time, In Office, On Customer Site / Hourly / Includes Benefits, PTO

If you like fixing things, want to get better every day, and take pride in doing the job right even when no one is watching, you'll fit in here. Be Structured Technology Group (BSTG) runs on three things: Excellence, Integrity, and Growth Mindset. We don't put those words on a poster and move on; we use them to decide who we hire, how we handle mistakes, and what a good day at work looks like.

As a System Administrator II embedded at one of our customer sites in Colorado - Denver/Wheatridge area, you'll own the day-to-day health of a real business's systems and networks. You'll have the backing of BSTG's Service Desk, Technical Team Lead, and security team behind you, and a clear path forward if you want to grow into more senior technical or leadership work.

BSTG is seeking a System Administrator II to join our growing Service Desk Team, working directly at a customer site in Denver, CO. This is an onsite role where you will work closely with the customer's team to support their IT systems and networks.

You'll be responsible for the day-to-day operations and maintenance of IT systems and networks on-site at the customer location: keeping systems running smoothly, driving best practices, upholding security standards, and delivering outstanding service. If you excel in a fast-paced environment and are genuinely curious about technology, this role is built for you.

• Perform routine system upgrades, patches, and security updates to ensure system integrity and reliability.
• Configure and maintain virtualization environments (e.g., VMware, Hyper-V) to optimize resource utilization and scalability.
• Administer network infrastructure, including routers, switches, firewalls, and VPNs, to ensure secure and reliable connectivity.
• Monitor network performance and troubleshoot network issues, collaborating with other IT teams or service providers as needed.
• Implement and maintain network security measures, such as access controls, firewalls, and intrusion detection/prevention systems.
• Respond to and resolve service desk tickets promptly, escalating complex issues to senior IT staff or vendors as necessary.
• Develop and maintain documentation, knowledge base articles, and FAQs to facilitate self-service and improve support efficiency.
• Implement and manage data backup and recovery solutions to ensure the integrity and availability of critical business data.
• Participate in regular security assessments and audits, identifying vulnerabilities and performing remediations as directed.
• Monitor security logs and alerts, investigating and responding to security incidents promptly.
• Record daily hours accurately and in real time to support billing accuracy and compliance with wage and hour requirements.
• Participate occasionally in after-hours Priority 1 ticket support as issues arise at the customer site, in accordance with BSTG's on-call and overtime policies.

You'll Know You're Succeeding When

• Customer feedback reflects high satisfaction with the quality and responsiveness of your support.
• Your documentation is comprehensive, current, and easy for teammates to use.
• You consistently meet or exceed your KPIs.
• You show up in the details: Excellence, Integrity, and Growth Mindset are visible in how you work, not just how you talk.
• Your billable hours are tracked accurately and on time, so billing stays current and invoicing is never held up.
• Leads, managers, and project management have full visibility into customer issues because you communicate proactively.

What You Bring

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent hands-on experience. We care more about what you can do than where you learned it.
• 2+ years of experience in system administration, with demonstrated proficiency managing servers, networks, and security infrastructure.
• Strong knowledge of operating systems (e.g., Windows Server), networking protocols (e.g., TCP/IP, DNS, DHCP), and security principles.
• Hands-on experience with virtualization technologies (e.g., VMware, Hyper-V).
• Certifications such as CompTIA Network+, Microsoft Certified Systems Administrator (MCSA), Cisco Certified Network Associate (CCNA), or equivalent are a plus, not a requirement.
• Strong problem-solving skills, with the ability to troubleshoot complex technical issues and implement effective solutions.
• Clear communication and interpersonal skills; ability to collaborate effectively with team members and stakeholders at every level of the organization, including the customer's own team.
• Genuine curiosity, reliability, honesty, and respect for the people you work with. We'd rather train a skill gap than a character gap.

How We Invest in Your Growth

Growth Mindset is not a slogan at BSTG; it shapes how we build your role:

• A defined path from System Administrator I through III, with clear expectations at each step so you always know what's next.
• Direct mentorship from senior technical leads and your Technical Team Lead, not just a ticket queue and a login.
• Exposure to enterprise-grade security and infrastructure tooling used across our client base, including Microsoft 365, Entra, Duo, ThreatLocker, Datto RMM, and more.
• A direct line to leadership. Good ideas get heard here regardless of title or tenure.
• A team that treats honest mistakes as something to learn from, not something to hide, as long as you own them and grow from them.

Physical Requirements and Work Environment (Essential Functions)

• This role requires regular, in-person presence at the customer's Huntington Beach location. It is not a remote or hybrid role.
• Ability to lift and carry up to 35 lbs occasionally for equipment transport and setup.
• Ability to sit, stand, reach, bend, and move throughout the workday; the mix varies with the day's work.
• Use of standard office and IT equipment: computer workstation, telephone, printer, copier, scanner, calculator.
• All verbal communications regarding customer issues must be followed by a written record for documentation and tracking.

Compensation and Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Company-matching 401(k), subject to eligibility requirements.
• PTO, sick days, and eight paid holidays.

About Be Structured Technology Group

Be Structured Technology Group is a Los Angeles-based provider of managed IT and cybersecurity solutions (MSP/MSSP) for small and mid-sized businesses. Our mission is to handle customers' technology needs with precision and care so their teams can focus on growth instead of downtime.

Excellence, Integrity, and Growth Mindset aren't values we recite; they're how we hire, how we handle setbacks, and how we build careers. Excellence means we do the job right, not just done. Integrity means we tell customers and each other the truth, especially when it's inconvenient. Growth Mindset means we expect to get better, on purpose, and we build that expectation into every role, including this one.

Be Structured Technology Group is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or creed, age, physical or mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity or expression, sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.