Do
you want to join a rapidly growing organization with opportunities for career
advancement? Then Global HR Research is the company for you. Founded in 2005,
Global HR Research (GHRR) is a leading provider of pre-hire intelligence
including background screening, drug testing and on-boarding products and solutions.
GHRR provides clients with a compliant and
technologically enhanced background screening solution which streamlines hiring
prospective employees and accelerates the recruiting and on-boarding process of
new team members. GHRR processes over 3 million background checks a year,
comprised of over 30 different product offerings.
Summary Description
The Jr. Account Manager is the key client
contact and relationship manager responsible for the satisfaction, retention
and growth of multiple clients. The Account Manager develops relationships by
understanding the strategic initiatives of the client and how our services add
value to their business. It is also imperative that this Manager maintain
frequent contact with our internal professionals in the company (sales and
support teams) to ensure our delivery is what the client has requested. This position requires both strategic
understanding of each account and subject matter expertise to guide client HR
decision makers in the selection and implementation of a wide variety of
products and services. The Jr. Account Manager is responsible for identifying
opportunities and presenting value-added solutions to their assigned key
accounts to up-sell and cross sell GHRR products and services.
Responsibilities
· Serve as primary point of contact for multiple clients with a focus on maintaining and expanding client relationships.
· Gain a thorough understanding of the client’s business, overall hiring and on-boarding process, how we fit into that workflow, learn their goals and objectives, and what metrics are in place.
· Develop clear and thorough account plans, detailing all relevant information about clients and their industries.
· Document and manage all action/project plans for assigned client base.
· A deep understanding of the client’s business and organizational structure at all levels and relationships with key stakeholders, enables Jr. Account Manager to take control of the sales conversation and invite clients to think differently about challenges and possible solutions.
· Work with sales, professional services and sales operations to comfortably navigate the senior most levels of client organizations with an ability to move up and down the client decision hierarchy (connect with C-Level just as easily as procurement) to articulate solutions, create opportunity and close sales.
· In concert with the finance and sales team, track revenue trends, sales opportunities and analyze competitive threats.
· Meet or exceed monthly and annual revenue objectives within a defined list of named accounts.
· Ensure that solutions consistently achieve client’s goals, expectations, and company defined Key Performance Indicators.
· Consistently seek, share, and implement best practices with key accounts.
· Define and deliver to managed clients Periodic Business Reviews to demonstrate company’s value and how these services enable clients to meet and exceed their hiring goals.
· Manage pre-call and post-call process for significant customer touchpoints (presentations, meetings, site visits, etc.).
· Clearly demonstrate your understanding of company pricing, administrative procedures, and organization to effectively articulate company’s benefits in a manner meaningful to the client, as well as answer client’s questions or implement solutions in a timely fashion – exercise a sense of urgency.
· Identify systemic issues and provide solutions to business problems analyzing root causes to issues and bring resolution to the issues.
· Coordinate internal and external partners to achieve client objectives.
· Manage, track, and ensure follow up on escalations and open issues related to operations, billing, and technology or customer service.
· Maintain sales and service activity records in Salesforce.
Requirements
· Bachelor’s degree or
equivalent combination of education and relevant work experience
· 3-5+ years of proven experience and track record in account management in developing complex solutions and products for strategic accounts with C-level relationship experience
· Must have effective communication skills verbally and in writing
· Must be willing to travel up to 30% of the year
· Must have the ability to build relationships, persuade, influence, negotiate and establish mutually agreeable expectations
· Must be organized, self-directed and results-oriented with a commitment to service in a highly competitive industry
· Strong critical thinking and problem-solving skills
· Exhibit a professional demeanor and business maturity
This position is located in Fort Myers, FL. This is not a remote position.
EQUAL
EMPLOYMENT OPPORTUNITY
Our company is committed to equal employment
opportunity. We will not discriminate against employees or applicants for
employment in employment opportunities or practices on the basis of race,
color, sex (including pregnancy), genetic information, sexual orientation,
religion, physical or mental disability, age, military or veteran status, marital
status, familial status, national origin or any other legally protected
class.
Equal opportunity applies to all areas of the
employment relationship, including hiring, promotions, training, terminations,
working conditions, pay, and other terms and conditions of employment