WHO WE ARE -

Founded in 2005, Global HR Research (GHRR) www.ghrr.com  is a high volume, pre-employment services company.  We offer an amazing team environment and are a talented group of professionals who love where we work. Everyone pulls their own weight and volunteers to dive in when a teammate needs a hand. 

This position is the face of Global HR Research to our clients and is responsible for assisting them and their teams. This aspect of the role involves working closely with clients to address their specific needs and ensuring retention of the business relationship. Another important part of the role involves working internally to ensure successful fulfillment of client orders. You will be trained to become a background screening expert, familiar with all aspects of conducting a background check for employment purposes.

We are looking for a Background Screening Client Care Representative for our Fort Myers, FL office.

·     WHO YOU WILL BE:

As our future Client Care Representative, you should be:

 

  • A proactive communicator who seeks to constantly improve relationships with clients and colleagues;
  • Comfortable with providing friendly and prompt phone support to clients and candidates and preferably has prior customer service and support experience;
  • Proficient in documenting conversations while speaking with a customer on the phone in accordance with procedures and processes
  • Willing to assist researches in keeping the client informed of changes in order status, expected completion times and special requirements;
  • A motivated self-starter that can work independently in a team environment, and is eager to help a teammate when needed;
  • Has a basic knowledge of MS Office and office equipment;
  • A fast learner and thrives in a fast-paced environment;
  • Detail oriented and understand the value of delivering an unparalleled level of service on a consistent basis;

        

BENEFITS WE OFFER:

   Paid Time Off

·         Healthcare Insurance Contribution

·         Medical and Dependent Care Flexible Spending Accounts

·         401(k)

·         Dental and Vision

·         Long Term and Short Term Disability Insurance

·         Employee Assistance Program

 

Please submit your resume with your contact information. Candidates will be contacted directly if you qualify for this position.

Required experience: Minimum one-year office experience or successful completion of a military service obligation

Global HR Research participates in e-Verify.

Final candidates are subject to a background check and drug test upon receiving and accepting an offer of employment.

Upon hire, all new employees are required to pass the FCRA basic exam, sign a non‑solicitation and a non-disclosure agreement.

EQUAL EMPLOYMENT OPPORTUNITY Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally-recognized basis for all persons regardless of race, color, sex, sexual orientation, religion, physical or mental disability, age, veteran status, marital status, familial status, national origin or any other legally protected class.  Equal opportunity applies to all areas of the employment relationship, including hiring, promotions, training, terminations, working conditions, pay, and other terms and conditions of employment.

This post is for candidates only – inquiries from staffing firms and their agents will not be considered.


This position has been filled.