Account Manager – Fort Myers, FL

Want to join a rapidly growing company with opportunities for career advancement? Then Global HR Research is the company for you. Founded in 2005, Global HR Research (GHRR) www.ghrr.com is a leading provider of pre-hire intelligence including background screening, drug testing and onboarding solutions.

GHRR provides clients with a compliant and technologically enhanced background screening solution which lets them streamline the process of screening prospective employees and accelerates the recruiting and onboarding process of new team members. GHRR processes over 3 million background checks a year, comprised of over 30 different product offerings.

Summary Description

The Account Manager is the key client contact and relationship manager responsible for the satisfaction, retention and growth of multiple clients. The Account Manager is a trusted advisor, developing relationships, understanding the strategic initiatives of the client and how our services add value to their business. This position requires both strategic understanding of each account and subject matter expertise to guide HR decision makers in the selection and implementation of a wide variety of products and services. The AM is responsible for identifying opportunities and presenting value-add solutions to their assigned key accounts to upsell and cross sell GHRR products and services.

Key Roles and Responsibilities

• Serve as primary point of contact for multiple clients with a focus on maintaining and expanding client relationships.

• Gain a thorough understanding of the client’s business, overall hiring and onboarding process, how we fit into that workflow, get to know their goals and objectives, and what metrics are in place.

• Develop clear and thorough account plans, detailing all relevant information about clients and their industries.

• Document and manage all action/project plans for assigned client base. • Use deep understanding of the client’s business and organizational structure at all levels and relationships with key stakeholders to take control of the sales conversation to challenge clients to think differently about challenges and possible solutions.

• Comfortably navigate the senior most levels of client organizations with an ability to move up and down the client decision hierarchy (connect with C-Level just as easily as procurement) to articulate solutions, create opportunity and close sales.

• Track revenue trends, sales opportunities and analyze competitive threats.

• Meet or exceed monthly and annual revenue objectives within a defined list of named accounts. • Ensure that solutions consistently achieve client’s goals, expectations, and company defined Key Performance Indicators.

• Constantly seek, share, and implement best practices.

• Define and deliver Periodic Business Reviews to demonstrate GHRR value and how these services enable clients to meet and exceed their hiring goals.

• Manage pre-call and post-call process for significant customer touchpoints (presentations, meetings, site visits, etc.).

• Clearly demonstrate your understanding of Global HR Research pricing, administrative procedures, and organization to effectively articulate GHRR’s benefits in a manner meaningful to the client, as well as answer client’s questions or implement solutions in a timely fashion.

• Identify systemic issues and provide solutions to business problems analyzing root causes to issues and bring resolution to the issues.

• Coordinate internal and external partners to achieve client objectives

• Manage, track, and ensure follow up on escalations and open issues related to operations, billing, and technology or customer service

• Maintain sales and service activity records in salesforce

Requirements

The ideal candidate will have strong critical thinking and problem-solving skills with Account Management experience in the recruiting or HR services industry. The position is located in our Fort Myers, FL location.

Other Required Knowledge, Skills & Abilities

• Bachelor’s degree preferred

• 2+ years proven experience and track record in account management managing complex solutions and products for strategic accounts with C-level relationship experience.

• Position requires willingness to work a flexible schedule and occasional overnight travel.

• Must have the ability to build relationships, communicate effectively, persuade, influence, negotiate and establish mutually agreeable expectations.

• Must be organized, self-directed and results oriented with a commitment to service in a highly competitive industry.

• Exhibit a professional demeanor and business maturity.


EQUAL EMPLOYMENT OPPORTUNITY

Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment in employment opportunities or practices on the basis of race, color, sex (including pregnancy), genetic information, sexual orientation, religion, physical or mental disability, age, military or veteran status, marital status, familial status, national origin or any other legally protected class.

Equal opportunity applies to all areas of the employment relationship, including hiring, promotions, training, terminations, working conditions, pay, and other terms and conditions of employment


This position has been filled.