We're looking for a hands-on IT professional to support our team as we scale in a fast-paced startup environment. This position starts at approximately 4 hours per day (9am-1pm or 10am-2:30pm) onsite and is expected to transition to full-time as the company grows. You'll be the go-to person for day-to-day IT support, handling everything from user help desk requests to infrastructure and systems administration.

 

Key Responsibilities

  • Provide Level 1 through Level 3 technical support for staff, in person
  • Set up, configure, and maintain workstations, laptops, printers, and peripherals
  • Manage user accounts, permissions, and onboarding/offboarding
  • Administer Microsoft 365, including email, file sharing, and security settings
  • Support network infrastructure including switches, firewalls, Wi-Fi, and VPN
  • Troubleshoot and support lab equipment, instrument PCs, and connected systems
  • Maintain backups, patching, endpoint protection, and asset inventory
  • Document procedures and work with outside vendors and service providers as needed
  • Help support data integrity and compliance practices in a regulated environment

 

Qualifications

  • 4 year degree in relevant coursework 
  • 3+ years of IT support experience across help desk and systems administration
  • Solid knowledge of Windows and macOS, Active Directory or Entra ID, and cloud productivity platforms
  • Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
  • Strong troubleshooting skills and the ability to explain technical issues clearly to non-technical users
  • Self-directed and comfortable working independently
  • Reliable transportation and ability to be onsite daily
  • Solid documentation skills
  • Someone who is a team player and would assist other team members in other departments with other administrative tasks

 

Preferred Attributes

  • Experience supporting biotech, life sciences, or laboratory environments
  • Familiarity with lab instruments or scientific software
  • Exposure to GxP, 21 CFR Part 11, or other regulatory compliance requirements
  • Relevant certifications (CompTIA A+, Network+, Microsoft, etc.)

 

Schedule and Compensation

  • Part-time, approximately 20 hours per week onsite, with a planned move to full time
  • Pay range: $38/hr to $60/hr per hour, based on experience
  • Benefits are not offered for part-time employment