This job will have the following responsibilities:

Install, configure, test, monitor, repair, and upgrade desktop workstations, laptops, servers, and mobile devices.

Assist with server configuration, deployment, and maintenance; knowledge of physical, virtual, and cloud environments is helpful.

Provide appropriate software, hardware, training as necessary. Escalate issues and collaborate with the Asset Management team, as required, to order new or replacement hardware.

Troubleshoot and perform any necessary research regarding any issues or difficulties being experienced and rectify expeditiously to minimize disruption for users.

Perform other duties as assigned or apparent. 


Requirements

Minimum of 2 years of hands-on technology hardware troubleshooting experience.

Minimum of 2 years of experience in technical supportFoundational understanding of computer hardware and software.

Ability to diagnose and resolve basic and complex technical issues.

Ability to work independently and with a team.

Eagerness to learn and develop skills.

Ability to relay moderately complex technical information to non-technical users

Ability to interact effectively with end users understand and resolve all technology-related issues

Hardware/Software Support to include:

Switching/Security Appliance/VPN

WiFi

Windows Server/VMWare

AWS/Azure Cloud

Windows 7/10 Desktop/Laptop

Office 365/MS Exchange

Active Directory

Mac Laptop

Android/IOS mobile device

Polycom VOIP

Remote support tools

Teleconference solutions

Salesforce.com

MS SQL Server

Competitive salary, health insurance, 401K, life insurance, paid vacation, sick and holidays. EOE


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