Job Title:  Network Operations Center (NOC) Operator

Department:  Operations

Status:  Full Time

Location:  Gaithersburg, MD

General Description

  • Minimum 1-2 years commercial experience in a Network Operations Center, ISP environment
  • Knowledge of CISCO routers and switches
  • Knowledge of VSAT network operations and layer data communications protocol
  • Ability to verify that switches and routers as well as their configured network services and protocols operate as intended within a given network specification
  • Previous experience with tools used in monitoring the network, including iHeat and NetVigil
  • Must have the ability to troubleshoot network problems effectively in a network operations environment
  • Maintain a broad knowledge of all products, services, and NOC procedures
  • Strong interpersonal communication skills, verbal and written
  • Excellent organizational, multi-tasking, prioritizing and teamwork skills
  • Ability to work independently with little supervision
  • Ability to qualify for security clearance
  • This position will require shift work to include nights, weekends, and holidays - 24×7×36

  • Duties and Responsibilities
  • Monitor data communications networks to ensure that networks are available to all system users
  • Document and resolve data communications problems
  • Develop and follow troubleshooting procedures in an effort to resolve problems
  • Contact users to correct and maintain network operations
  • Escalate problems as needed to engineering staff
  • Records daily network statistics
  • Open, update, and close trouble tickets
  • Update documentation to record new equipment installed, new sites, and changes to configurations
  • Coordinate installation of communications equipment
  • May install communications equipment
  • Some travel (including international) may be required
  • Other duties as assigned​

Education/Qualifications

  • Minimum 1-2 years experience in satellite industry
  • Minimum AA degree in Computer Science, Electrical Engineering, or Physics
  • Experience with terrestrial circuits desired 
  • Military or related technical training
  • Knowledge of Spanish or French desirable

 Security Clearance: Required

Travel Required: Rare - Expected to be less than 5%
Citizenship Requirements: US Citizenship is required to obtain a security clearance for this position

**Must pass background check and drug testing**

All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, age, physical or mental disability, or covered veteran status.

 

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