About Us: 

SocialCrowd is a dynamic startup on a mission to optimize the world's labor force through data and automation. The SocialCrowd employee sales contest and incentive platform is the world's first real-time incentive solution designed for blue-collar and frontline workers. Our platform has helped companies like Sonic Drive-in, Motorola, and more. 

We're passionate about creating engaging platforms that change the way people work. Our team is driven, creative, and collaborative.

 

Position Overview

We are looking for a detail-oriented and customer-focused Senior Customer Success Manager to lead the successful onboarding and ongoing account management of our clients. This role is a critical part of the Customer Success team, responsible for managing the customer journey from implementation to long-term value realization. The ideal candidate will act as a strategic partner, subject matter expert (SME) of the product, and trusted advisor, ensuring customers achieve their goals through a seamless onboarding experience and continued engagement.

 

Key Responsibilities

Customer Onboarding & Implementation

  • Own and lead the end-to-end onboarding process for new customers, ensuring timely and successful implementation
  • Collaborate with internal teams (Product, Engineering, Sales) to align on deliverables and client goals
  • Facilitate onboarding calls, trainings, milestone reviews with customers, and provide ongoing support
  • Customize implementation plans based on client needs, ensuring high adoption and early success

 

Account Management & Customer Health

  • Serve as the main point of contact for a portfolio of customers throughout their lifecycle
  • Monitor customer health scores and proactively identify risks and opportunities for deeper engagement
  • Conduct regular check-ins, business reviews, and performance evaluations
  • Ensure customer questions, issues, and feedback are addressed quickly and thoroughly

 

Product Expertise & Advocacy

  • Act as a subject matter expert (SME) on our product, providing guidance and best practices to customers
  • Gather customer feedback to inform product development and enhancements
  • Assist with documentation, knowledge base content, and training resources
  • Educate customers on new features, updates, and roadmap items to increase value realization

 

Qualifications

  • 5+ years experience in Customer Success, Account Management, or Project Management in a SaaS or tech environment
  • Proven success managing customer onboarding and long-term relationships
  • Exceptional communication, organization, and problem-solving skills
  • Strong project management skills and ability to manage multiple client projects simultaneously
  • Tech-savvy and comfortable learning and demonstrating software tools
  • Experience with CRM or CSM tools (e.g., Salesforce, HubSpot, Gainsight, etc.) is a plus
  • Bachelor’s degree or equivalent experience preferred

 

What You'll Bring

  • A customer-first mindset with a passion for delivering measurable results
  • Ability to build trust and rapport with stakeholders at all levels
  • Proactive approach to solving problems and driving customer success
  • Enthusiasm for working in a collaborative, fast-paced environment

 

Perks and Benefits

  • Competitive salary and stock options.  
  • Flexible work hours and remote work.  
  • Health insurance + Free Vision/Dental  
  • Unlimited PTO  
  • Collaborative and innovative work environment.  
  • Opportunities for career growth and skill development.