About the Company

At Dragonfly Internet, we’re all about taking flight and helping communities soar with faster, more reliable internet—especially in areas where connectivity has long been out of reach. With our cutting-edge fixed wireless and fiber technologies, we’re transforming the online experience for rural homes and businesses. As we grow, we’re looking for team members who are ready to support that mission—people who thrive on connection, communication, and coordination. 

 

About the Role

We’re seeking a dynamic, detail-oriented Telephony Coordinator to serve as the key point of contact for coordinating and managing voice service installations and changes for Dragonfly’s business customers. From onboarding to activation, you’ll ensure that each customer receives a seamless and professional telephony experience. You’ll work closely with customers, internal teams, and external vendors to schedule services, confirm technical requirements, and troubleshoot setup issues.

 

Responsibilities

  • Coordinate the setup, provisioning, and activation of telephone services for business customers
  • Communicate directly with customers to understand their voice service needs and guide them through the onboarding process
  • Schedule and monitor telephony installations, porting of phone numbers, and service transitions
  • Collaborate with internal teams (technical support, network operations, sales) to ensure timely and accurate service delivery
  • Serve as a liaison between customers and third-party vendors when needed
  • Maintain accurate records of service orders, customer communications, and issue resolutions
  • Assist with documentation and process improvements to enhance the customer experience
  • Provide basic troubleshooting support for telephony service issues and escalate when necessary

 

 

Qualifications

  • 2+ years of experience in a customer-facing coordination, provisioning, or telecom support role
  • Strong understanding of telephony concepts (VoIP, SIP, porting, PBX systems) is highly preferred
  • Excellent communication and organizational skills
  • Ability to manage multiple projects and deadlines simultaneously
  • Detail-oriented with a knack for solving problems and keeping things on track
  • Comfortable working with CRMs, ticketing systems, and telecom service platforms

 

Preferred Skills:

  • Experience working with broadband service providers or managed services 
  • Experience in small business service environments a plus
  • Experience supporting small-to-medium businesses (SMBs) 

 

Pay range and compensation package

  • Competitive Salary
  • Health, Dental, and Vision Insurance
  • Paid Time Off & Holidays
  • Continuous Learning Opportunities
  • Free Tuition at a local leading university
  • Employee Discounts on Internet Services
  • Free swag

 

Equal Opportunity Statement

SP Broadband is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

 

Seniority Level

  • Entry Level to Associate Level

 

Industry

  • Telecommunications

 

Employment Type

  • Full-time on site in Opelika, AL

 

Job Functions

  • Marketing
  • Administrative
  • Microsoft Office
  • CRM Software
  • Telephony
  • Broadband