Job Title: Operations Specialist 

Location: Durham, NC (Hybrid schedule with at least 1 required day on site weekly) 

Position Type: Full-Time, Exempt 

Reports to: Operations Manager 

Background: 

Family Connects International (FCI) is an independent 501(c)(3) nonprofit organization, providing training and technical support for the implementation of the evidence-based Family Connects Model, developed at Duke University. Family Connects (FC) is a community-based program supporting new parents in caring for their newborns, offering physical assessments of the postpartum person and infant, addressing questions about caring for a newborn, providing supportive guidance, and helping them access any community services or resources needed.  

Position Summary: 

FCI is seeking a detail-oriented and highly organized Operations Specialist with strong technology and customer service skills to support our growing team. This individual will play a vital role in operations administration and learning management system support.  

Key Deliverables: 

Operations and Administrative Support 

• Support the monthly All-Hands meetings and logistics for other FCI events (remote and in-person), including providing audio/visual support for meetings,  

• Track and support the annual calendar and enrollment for training compliance,  

• Prepare presentation materials and edit reports for the executive team,  

• Assist with employee recognition initiatives, 

• Assist with office facility management, including inventory, maintenance requests, access, and other facility-related duties,  

• Process mail, checks, and packages weekly, 

• Assist with internal organization, including teams/SharePoint, 

• Assist with preparing internal policies and procedures, 

• Assist Operations in administrating and updating FCI Shared Calendars, 

• Assist with on and offboarding community partners, staff, and stakeholders to the LMS, Salesforce, and other systems 

• Other duties as assigned. 

Qualifications: 

Required: 

• Associate’s degree or equivalent experience in administrative support, education, public health, or related field, 

• High proficiency with Microsoft Office Suite (Outlook, Teams, SharePoint, Excel, PowerPoint) and Zoom, 

• Prior experience in administration or operations roles, 

• Experience coordinating virtual and in-person meetings, training programs, or events, preferably in a healthcare or nonprofit setting. 

• Strong organizational, communication, and interpersonal skills with attention to detail, 

• Demonstrated ability to manage multiple priorities and work independently and collaboratively in a hybrid work environment, 

Preferred: 

• Bachelor’s degree in a related field, 

• Experience with LMS platforms (e.g., iSpring), 

• Experience with nonprofit Boards of Directors 

Physical Requirements: 

• Extended sitting (up to 8 hours per day). 

• Keyboarding. 

• Ability to work in different (changing) locations. 

• Ability to perform duties in an active environment with changes in climate and noise levels. 

• Ability to travel by air, train, and car.  

Pay Band: $55,000 - $70,000 per year