Background

Collective Clean Energy Fund (CCEF) is a nonprofit investment fund that utilizes and leverages mission-driven capital to fill finance gaps in various clean energy markets, including Colorado. CCEF operates on the “Green Bank” model and identifies unserved and underserved clean energy opportunities and works with a variety of stakeholders to structure finance solutions to bring those opportunities to fruition. 

In 2018, former Colorado Governor John Hickenlooper announced the formation of CCEF following its incorporation as a 501(c)(3) Colorado nonprofit. We received initial funding from the State of Colorado in 2021 after the passage of Senate Bill 21-230 and its signing by Colorado Governor Jared Polis. CCEF then began deploying investment capital to clean energy projects and technologies across the region using a variety of financial tools and services. 

CCEF is seeking intelligent, energetic, and high-integrity individuals with a shared passion for clean energy, addressing solutions to climate change, and making a positive impact in the lives of people across Colorado and beyond. At CCEF we value innovative thinking, a “no challenge is too big” attitude, treating everyone with dignity and respect, applying introspection in the pursuit of growth, establishing a balanced life, and making deep connections with a diverse and inclusive set of humans and stakeholders that challenge natural thought patterns. We sincerely want to change the world for the better and grow as individuals and professionals in the process. If this speaks to you, and you’re compelled by our vision and share these values, then we want to get to know you.    

 

Summary of Position

CCEF is seeking a detail-oriented, organized, and service-minded Customer Experience Associate to support our clean energy programs and engage directly with the individuals and organizations we serve. This role will provide responsive, day-to-day support to customers, contractors, lenders, and partners participating in our residential and commercial financing programs.

This position serves as a key touchpoint between our internal teams and external stakeholders, helping ensure program participants have a smooth and positive experience. In addition to frontline customer service, this role will support contractor onboarding and authorization, maintain accurate CRM and documentation systems, support program outreach efforts, and coordinate internal and external meetings and events. The Customer Experience Associate will report to the Residential Program Manager and collaborate closely with other program and communications team members.

 

Equal Opportunity

CCEF is an “at-will” employer and an equal employment organization. We are committed to fostering a diverse, inclusive, and respectful workplace where all individuals are treated with dignity and fairness. Employment decisions at CCEF are based on merit, qualifications, and business needs.

We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, ancestry, age, mental or physical disability, veteran status, or any other status protected by applicable federal, state, or local laws.

CCEF recognizes that candidates may come from a wide range of backgrounds and experiences. If you are enthusiastic about this role but are unsure whether your qualifications align exactly with the requirements, we still encourage you to apply. Your skills, lived experiences, and perspective may bring valuable contributions to our team.

 

Duties & Responsibilities of the Role

  • Serve as the first point of contact for customers, contractors, lenders, and other program stakeholders via phone, email, and platform messaging tools.

  • Build and maintain a strong knowledge base of CCEF’s residential and commercial programs 

  • Provide accurate and timely support to address inquiries, troubleshoot issues, and escalate needs to program managers as appropriate.

  • Manage and maintain records in the operating platform, including borrower, contractor, and project information.

  • Review contractor authorization applications to ensure compliance with program eligibility requirements; track and maintain contractor documentation.

  • Coordinate meeting logistics for internal and external stakeholders, including scheduling, agenda preparation, and note-taking.

  • Assist with planning and staffing outreach and community engagement events, including occasional in-person tabling.

  • Monitor quality assurance activities and communicate field-level trends and participant feedback to program managers.

  • Support contractor training by directing users to online materials and providing 1:1 guidance for more complex inquiries about project eligibility or use of the platform.

  • Collaborate with the marketing team to update and maintain program collateral, including website content, forms, and FAQs.

  • Provide responsive support to lenders and utilities involved in program delivery.

  • Ensure timely processing of documentation related to contractor participation and project information.

  • Perform other administrative or program support duties as assigned.

 

Qualifications

  • 3+ years of experience in customer service, administrative coordination, program support, or similar roles, ideally in a mission-driven or public-facing organization.

  • Exceptional interpersonal and written communication skills, with the ability to explain processes and technical topics clearly.

  • Comfort using CRM platforms and standard office software (e.g., Google Workspace, MS Office); experience with program management or fintech platforms a plus.

  • Strong organizational skills, attention to detail, and ability to independently manage multiple priorities.

  • A commitment to CCEF’s mission and values, and a collaborative, people-first mindset.

  • Willingness to occasionally work evenings or weekends for community events.

  • Spanish fluency is a plus, but not required.

 

Education Requirement

  • Associate degree or equivalent combination of education and experience required.

  • Bachelor’s degree preferred, especially in business, public administration, sustainability, communications, or related fields.

 

You’ll Thrive at CCEF If

  • You enjoy helping people and solving problems with responsiveness and a customer-first mindset.

  • You’re a strong communicator and great listener.

  • You value mission-driven work and are excited about expanding access to clean energy.

  • You enjoy variety in your daily tasks and thrive in a dynamic, fast-moving environment.

 

Additional Details

  • CCEF is a remote-first organization, providing flexibility for team members to work from wherever they are most comfortable. 

  • This role includes competitive pay, trusted time off, full benefits package (including medical, dental, vision, and life insurance for employees and dependents), and matching 401K corporate plan.

  • The expected compensation for this role is between $60,000 and $70,000 annually, depending on qualifications and experience.

 

To Apply

To be considered for this role, interested applicants must submit the following through CCEF’s Job Board:

  1. a detailed cover letter expressing their interest and fit for the position, and 

  2. a CV/resume clearly outlining experience, abilities, and qualifications satisfying the needs of the organization.

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