Intake Coordinator

New York Abortion Access Fund (NYAAF)

Job Announcement

 

 

Position Overview

Reporting to the Director of Programs, the full-time Intake Coordinator will join an intake team that currently includes the Director of Programs, Intake Manager, another full-time Intake Coordinator, and a large network of volunteer case managers.

 

Currently, the intake staff work alongside a weekly rotating group of five volunteers to manage NYAAF’s call line and provide compassionate support and case management, make referrals, and move funds directly to clinics on behalf of abortion seekers living in New York and those traveling to New York for care. The Intake Coordinator will provide support to the weekly group of volunteer case managers, ensuring consistent care, smooth hand-offs from week-to-week, and direct management of certain cases.  The Intake Coordinator will also serve as the primary coordinator of our growing practical support offerings and will co-manage and coordinate funding and logistical support for callers later in pregnancy, and callers with more complex needs.

 

The ideal candidate will be a patient, people-centered, emotionally-regulated,  trauma-informed person who enjoys spending most of their time providing direct support to people in need. They should be familiar with abortion funds or similar helpline services, deeply committed to the reproductive justice movement, and be a flexible, self-starter who is willing to tackle new projects and take on additional work, as necessitated by the evolving needs of our callers and team.

 

Roles & Responsibilities  

This is not a complete list of duties and responsibilities. As the landscape of abortion access continues to evolve and NYAAF adapts to the changing needs of our movement and organization, this job description will be iterative.

 

Caller Engagement and Case Management (70%)

• Provide non-judgmental, compassionate, whole-person case management by determining caller financial needs, connecting callers to other resources, coordinating logistics, and sending pledges to clinic partners.

• Serve as the primary coordinator for NYAAF’s growing practical support program, including arranging Lyft passes, booking hotels, providing gas and childcare stipends, and, when needed, coordinating train or flight travel.

• In collaboration with the intake team, lead intake and support for callers with more logistical complexity and/or larger balances, including callers later in pregnancy.

• Facilitate contacts and referrals to clinics and other community agencies required to meet clients' needs, such as Medicaid enrollment, practical support networks, domestic violence programs, sexual assault crisis services, etc.

 

Volunteer Case Manager Coordination (15%)

• Support the coordination of volunteer case manager weekly shifts in partnership with the intake team.

• Support the development and facilitation of volunteer case manager recruitment, trainings, town halls, and convenings, ensuring racial and reproductive justice are centered in all programming. 

• Support volunteer case manager appreciation and retention efforts.

• Update volunteer lists and Google groups.

 

Administrative (10%)

• Collaborate with the intake team to update existing resources, such as scripts, manuals, and guides, and develop new ones to ensure intake processes are clear and up-to-date.

• Track, manage, and pull data related to helpline use, callers, clinics, and partners in Salesforce. 

• Maintain accurate and up-to-date case files through regular documentation of client's records.

• Monitor and update internal documents with changes from other abortion funds and practical support networks.

 

Other (5%)

• Participate in regular check-in meetings with the Director of Programs, and other intake team members.

• Provide support for our case manager trainings and town halls, usually during weekend and evenings.

• Participate in regular staff meetings and retreats with full staff, occasionally in person.

• Stay abreast of changing landscape and regulations, in order to be able to provide accurate and timely support. 

• Other tasks as assigned and needed.

 

QUALIFICATIONS 

As an abortion fund, we first and foremost seek to center and foster the leadership of people who have had abortions, people who have used abortion funds, and people who have experienced difficulty accessing abortion. We also seek to center groups most impacted by reproductive oppression and other intersecting injustices in our leadership. Black, Indigenous peoples, and other people of color, trans and gender nonconforming people, folks from low-income communities, people with disabilities, immigrants, young parents, and people at the intersections of these identities and other marginalized groups are strongly encouraged to apply.

 

Required

• New York State resident.

• 2+ years of professional, educational, and/or life experience in social justice, sexual and reproductive health, or related areas. 

• Experience volunteering or working on a hotline, helpline, and/or crisis support. 

• Demonstrated commitment to abortion access and full reproductive health care for all.

• Commitment to an intersectional framework that includes but is not limited to racial, gender, economic, LGBTQ, and disability justice. 

• Supportive and empathetic relational skillset with ability to provide compassionate support to a  variety of caller populations (teenagers, survivors, immigrants, etc.) experiencing a wide range of emotions regarding their abortion. 

• Strong organizational skills, attention to detail, and follow-through, with the ability to effectively prioritize and manage multiple, often time-sensitive tasks while working both independently and collaboratively within a small, volunteer-supported organization.

• Willingness to support a culture of collective wellness that centers radical kindness, joy, feedback, and accountability.

 

Preferred

• Live in or have deep connections to Upstate, Western New York, or other underrepresented areas in New York.

• Experience volunteering or working with an abortion fund or practical support organization.

• Degree in Social work.

• Experience as a full-spectrum or abortion doula is a plus.

• CRM Database experience; experience in Salesforce a plus. 

• Being bilingual in English and Spanish is a plus. 

 

Physical Requirements: 

The physical demands and work environment described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with different abilities to perform the essential functions. 

• This position requires prolonged periods of sitting at a desk and working on a computer. Requires ability to lift, carry, push, pull, or otherwise move objects up to 20 lbs.

 

To Apply:

Submit a resume and cover letter by July 27, 2026.

 

Process:

• Applications Due: July 27, 2026

• Interviews and hiring exercise: July-September 2026

  • Phone screening with HR consultant

  • Virtual panel interview with Director of Programs and Intake Manager

  • Hiring Exercise ($100 stipend provided)

  • Virtual introductory meetings with Intake Coordinator and Executive Director

  • Final interview with Director of Programs (in person if possible)

  • Three reference checks

• Offer: September 2026

• Anticipated start date: October-November 2026

 

Applications close on July 27, 2026. We encourage early applications and will carefully review all applications on a rolling basis. Due to the large number of applications we receive and our extremely small team, we are not able to respond to every individual and appreciate your understanding. Please refrain from follow up emails, phone calls, or social media messages. 

 

About NYAAF

Founded in 2001, the New York Abortion Access Fund supports New Yorkers and people traveling to New York State to access abortion care through financial assistance, case management, and connections to other resources. For twenty years, NYAAF operated as a volunteer collective. In September 2022, we hired our first staff person and are now a small but mighty team of six made up of people with deep community ties.

 

Following the Supreme Court ruling in Dobbs  to overturn Roe v. Wade, more people than ever are traveling to New York to access the abortion care they need and deserve.  Since the overturn of Roe in June 2022, NYAAF has moved more than 7.7 million dollars to fund abortion care and supported more than 11,000 callers from 41 states and US territories, as well as 26 countries. 

 

Mission

NYAAF works to make abortion accessible for anyone living in or traveling to New York through direct funding, holistic support, and trusted connections. We foster community care and build collective power to dismantle barriers, shift systems, and advance reproductive justice.

 

Vision

We envision a world rooted in joy, dignity, and self-determination, where all people have the power to make decisions about their bodies and futures. In this world, communities have what they need to thrive, and abortion is accessible, trusted, and celebrated as a fundamental part of bodily autonomy, healthcare and human rights. 

 

Grounded in the principles of reproductive justice, we recognize that true liberation requires abolishing harmful systems of exploitation and oppression that criminalize care, deny resources, and perpetuate inequity. These systems include patriarchy, capitalism, white supremacy and anti-Blackness, imperialism, ableism, and more. At NYAAF, we work with humility, solidarity, and care, centering those most impacted by reproductive injustices as we build toward a future of collective liberation.

 

Values

Collective liberation is both our long-term vision and our everyday practice. We strive to embody the values outlined here, grounding ourselves in who we are, shaping how we show up with others, and guiding every aspect of our strategy.

• Joy and Pleasure

• Lived Experience

• Radical Empathy and Trust

• Adaptability and Sustainability

• Integrity and Accountability

 

The New York Abortion Access Fund values a diverse, inclusive workforce and provides equal employment opportunities for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.