Our work within the non-profit sector combines technical and strategy expertise with hands-on understanding of non-profit operations. Success in this role requires advanced knowledge of non-profit operations, technology, strategy and experience with Salesforce. A strong candidate will demonstrate the ability to work with organizations to develop efficient operational business processes and clear workflow systems, while following industry best practices.

Our projects range from facilitating a full database conversion and product implementation to performing operational and/or technical strategic assessments and business transformational consulting.

This position requires strong project management skills and the ability to juggle a number of projects at once. Because most of the work is client facing, strong written and verbal communication skills and a genuine interest in helping people and non-profits are very important. The ability to collaborate with peers and clients while building consensus is also critical for success in this position.


• Confidently deliver recommendations and facilitate decision making processes

• Analyze current business practices and make recommendations for improved effectiveness and efficiency

• Lead requirements gathering, system design, and system configuration

• Lead and facilitate user acceptance testing

• Deliver end-user training

• Develop design and business process documentation

• Conduct system assessments, develop roadmaps and project plans

• Lead the migration of client’s CRM data to new system

• Contribute to the refinement of existing services and development of new service lines at Heller Consulting

Required Skills

• Excellent written and verbal communication skills

• Non-profit operations experience

• Strong Salesforce configuration knowledge 

• Strong project management skills

• Ability to learn new skills quickly and be flexible and willing to take on new job tasks as they arise

• Ability to self-manage

• Experience and aptitude to make strategic level recommendations and guide visionary decision making for non-profits. These recommendations could have significant influence over fiscal/budgetary, vision, personnel or future state CRM ecosystem

• Demonstrated success in designing and configuring complex solutions 

• Mastery of MS Office, including Word, Excel, Access and PowerPoint

Preferred Qualifications

• Salesforce Certified Advanced Administrator, Developer or Architect credential

• Digital tool experience ( such as Pardot, Luminate Online, Marketing Cloud, etc.) 

Additional Benefits

We offer competitive compensation packages commensurate with experience, health and retirement benefits, educational opportunities for continual growth, and support a healthy work life balance.

This is a regular, full-time, management ("exempt") position. In a standard workweek, 35 - 38 hours should be spent on projects & tasks billable to a client. Additional non-billable hours are expected and may include staff training or enrichment, client cultivation or general administration.

This position requires travel up to 30% of the time.