Program Manager, Post-Secondary Success

About iMentor

iMentor builds mentoring relationships that empower students from low-income communities to graduate high school, succeed in college, and achieve their ambitions.  iMentor partners with public schools and matches every student in the school with a college-educated mentor who commits a minimum of three years to a single student. Mentor-mentee pairs work together through the iMentor curriculum, which is designed around four core outcomes: Developing strong personal relationships between mentors and mentees; Growing each mentee’s college aspiration; Developing the non-cognitive skills critical to success in college; and Successfully navigating the college exploration, application, financial aid, and transition process.

Since 1999, iMentor has connected more than 25,000 students with mentors. This year, iMentor is serving 260 mentor-mentee pairs in the Bay Area and 7,100 more nationwide. In 2016, the San Francisco Bay Area became iMentor’s first region on the West Coast.

iMentor has been recognized through funding by the Bill & Melinda Gates Foundation, New Profit, the Lumina Foundation, the Michael & Susan Dell Foundation, and the Robin Hood Foundation, and was a subgrantee of the federal Social Innovation Fund. As a team, we are collaborative, fun, bring passion and joy to our work, and deeply believe in human potential.  iMentor was recently named one of the Best Nonprofits to Work For by Opportunity Knocks and The Nonprofit Times.  Read more about our work and values at: http://www.imentor.org

Position Overview

The Program Manager, Post-Secondary Success Program (PM) will be responsible for providing strategic guidance for mentee and mentor pairs enrolled in iMentor’s Post-Secondary Success Program that builds a path of success for students through post-secondary education. They will help mentees matriculate to, enroll in, and remain enrolled in 2-year or 4-year undergraduate and alternative pathway programs by providing ad hoc advisement; including registration deadlines, financial aid information, and applicable enrollment updates relevant to the post-secondary experience.

Reporting to the Deputy Director, Bay Area, the PM will work to leverage and engage mentors as a “go-to” resource for enrolled students, providing timely and relevant information that focuses on how they can help mentees navigate the post-secondary environment. By having general knowledge of the post-secondary landscape, they can articulate the needs of adult volunteer mentors who support mentees through their transition from high school.

The ideal candidate will have at least 3 years of professional experience working to support programming within a post-secondary context, a strong customer service orientation, a passion for helping students achieve post-secondary success and the ability to motivate adult volunteers of all ages and backgrounds.

Responsibilities

Targeted Pair Support and Case Management

Monitoring pair participation and provide individual case management
Proactively and reactively support relationships through phone outreach and targeted messaging
Individual mentor coaching to ensure mentee progress through 2-year and 4-year college environment and alternative pathways
Help mentor and mentee pairs navigate important deadlines and decisions within the college landscape
Provide occasional individual in-person college counseling support via ad hoc office hours and on-campus visits for mentees
Document all support provided and maintain high quality, timely notes on progress of all pairs

Outreach and Messaging

Contribute to mass mobile text campaigns, e-mail marketing, social media, and list serv content mentor and mentee audiences
Respond to proactively to iMentor’s text inquiries for mentors and mentees within caseload
Collaborate with the National Program Team to disseminate monthly curriculum content and resources
Work in conjunction with iMentor Bay Area’s high school program to orient pairs from the 12th grade to the Post-Secondary Success Program

Events and Facilitation

Facilitate occasional iMentor office hours to support individual students or mentee/mentor pairs
Develop and facilitate Post-Secondary Success Program orientation workshops and info sessions

Partnership Development

Work closely with Deputy Director to enhance visibility of programming within college success community
Develop relationship with local colleges, universities and other college access resource programs
Conduct research on UC, CSU and community college systems and alternative pathways

Data and Participation Analysis

Provide proactive support/outreach to mentees and pairs based on focus lists based and participant data
Work closely with iMentor’s Research and Evaluation team to identify key data points relevant to understanding college persistence trends on both a national and local level

Qualifications

3+ years of professional experience in college advising, admissions, college access programming, customer service and volunteer engagement
Excited about the college access space and supporting first-generation college students as they matriculate to and through college and alternative pathways
Demonstrated interest in working with people from various backgrounds and comfort interacting remotely with constituents
Must be a self-starter and proactive problem solver, able to elevate challenges and collaborate with leadership to develop solutions
Proven effectiveness in high-volume case management and customer/constituent support within a fast-paced setting
Strong organization and project management skills with ability to balance multiple priorities and high-volume tasks
Comfort with using data and research to drive program results and assess engagement trends
Experience with large-group event facilitation, preferably with young adults or adult volunteers
Must have a customer service orientation with demonstrated support for program constituents
Must also demonstrate the ability to maintain confidential and sensitive information.
Intimate knowledge of California State college landscape, including matriculation deadlines and financial aid opportunities, a plus
Travel to external meetings, partner schools and college campuses may be required
Aligned in thought and action with iMentor's values (http://www.imentor.org/values)
Views differences between individuals (race, gender, age, cultural heritage, physical ability, education and lifestyle) as an asset and demonstrates an appreciation of the diversity within iMentor
Bachelor’s degree required
Employment is contingent upon the completion of a satisfactory fingerprinting and criminal background check
Some travel required: 15-20% within Bay Area; transportation not provided

Compensation & Benefits

Salary commensurate with experience
Up to 100% employer funded comprehensive medical and dental coverage
18 days paid annual vacation and 13 paid holidays + most iMentor functions closed between Christmas and New Year’s Day
401K match up to 4%
Significant opportunities for professional development and growth

How to Apply

Visit www.imentor.org/jobs to submit a resume and detailed cover letter describing your interest in and qualifications for the position. Applications will be considered on a rolling basis, so it is in candidates’ best interest to apply as soon as possible. No phone, email, mail, or fax inquiries will receive a response.

iMentor is an Equal Opportunity Employer with a strong commitmentto diversity