Since 1999, iMentor has connected more than 25,000 students with mentors. This year, iMentor is serving 3,800 mentor-mentee pairs in New York City and 3,500 more nationwide. iMentor has been recognized through funding by the Bill & Melinda Gates Foundation, the Lumina Foundation, the Michael & Susan Dell Foundation, and the Robin Hood Foundation, and was a subgrantee of the federal Social Innovation Fund.

iMentor is one of the nation’s most innovative and quickly growing mentoring organizations. As a team, we are mission-focused, results-oriented, passionate and fun, and were named one of the Best Nonprofits to Work For by Opportunity Knocks and The Nonprofit Times.

iMentor is seeking a Program Operations Coordinator (OC) to support day-to-day event operations and logistics for iMentor’s Program in NYC. Reporting to the Program Operations Manager (OM), the OC will be responsible for overseeing request systems for event supplies and maintaining vendor information along with the department events calendar. The OC will join a full operations team, ensuring quality program implementation and support for all logistical aspects of iMentor NYC’s program events. They will support event staffing on a weekly basis, ensuring that iMentor events are properly staffed with adequate support for mentor-mentee pairs. They will also support the OM in maintaining fiscal responsibility by handling expense reporting and tracking for the NYC Program team.

The OC will have at least one year of operations experience with a strong orientation toward customer service and support. They will have an eye for detail and excellent organization skills, with the ability to problem solve in a timely manner. In supporting the program, the OC will be able to build strong relationships with direct-service professionals and adjust systems as necessary to deliver high quality events for mentor-mentee pairs across multiple partner schools.

• Oversee inventory and distribution systems for event supplies and event curriculum materials

• Support food purchasing for monthly events across multiple partner sites and manage food service logistics, including setup and distribution

• Maintain accurate vendor resource tracking by performing day-to-day maintenance of vendor information, pricing information and purchase records

• Staff and support 1-2 events per week Monday-Thursday; occasional weekend staffing may be required

• Work with OM to manage events calendar, scheduling tools and dissemination of important calendar updates

• Communicate event-related survey deadlines and staffing schedules to support team and leadership team

• Support OM in coordinating external events and maintaining database of venue contacts and prospective event sites

• Collect budget information, receipts, invoices and generate vendor reports for all school-based events to ensure fiscal responsibility

• Support iMentor organization-wide initiatives, requiring occasional evening and/or weekend events

• Participate in team meetings to evaluate individual and program progress towards goals to identify trends and gaps in program delivery

• Participate in on-going trainings on curriculum content and best practices in pair support

• Ongoing one-on-one training and support of Program Managers

• Support all aspects of program implementation and improvement and iMentor’s overall mission

• Collaborate across departments to create and manage comprehensive program delivery

• A minimum of one (1) or more years of operations support experience

•Strong customer service orientation with a demonstrated ability to work with a wide variety of individuals from diverse backgrounds

• Proven organization and time management skills to complete a high volume of varied responsibilities in a fast-paced setting with exceptional attention to detail

• Superb communication skills (oral and written) with a confident, concise, clear and compelling style

• Resourceful, strategic problem-solving ability with a positive “can do” attitude

• Quick learner and hard worker; able to work independently, to thrive under pressure and to produce on deadline

• Excellent relationship builder; able to demonstrate a high level of tact, discretion, humility, and diplomacy with all internal and external stakeholders.

• Must also demonstrate ability to maintain confidential/sensitive information

• Demonstrated ability to work in a collaborative team environment

• Hungry to learn about nonprofit operations and administration

• Public speaking experience is a plus; must display confidence, poise and charisma

• Comfort with technology, preference for skills in Excel, and proficiency in typing

• Aligned in thought and action with iMentor's values (http://www.imentor.org/values)

• Views differences between individuals (race, gender, age, cultural heritage, physical ability, education and lifestyle) as an asset and demonstrates an appreciation of the diversity within iMentor

• Bachelor’s degree required

• Employment is contingent upon the completion of a satisfactory fingerprinting and criminal background check, conducted by the Division of Human Resources at the New York City Department of Education

• Salary commensurate with experience

• Up to 100% employer funded comprehensive medical and dental coverage

• 18 days paid annual vacation and 13 paid holidays + most iMentor functions closed between Christmas and New Year’s Day

• 401K match up to 4%

• Significant opportunities for professional development and growth

Visit www.imentor.org/jobs to submit a resume and detailed cover letter describing your interest in and qualifications for the position. Applications will be considered on a rolling basis, so it is in candidates’ best interest to apply as soon as possible. No phone, email, mail, or fax inquiries will receive a response.

iMentor is an Equal Opportunity Employer