About iMentor
Founded in 1999, iMentor builds mentoring relationships that empower students from low-income communities to graduate high school, succeed in college, and achieve their ambitions. iMentor partners with public schools and matches every student in participating grades with a college-educated mentor. Mentors commit a minimum of 3 years to a single student, after which they have the option to extend the relationship through college completion. Mentors and students work together through the iMentor curriculum, which is designed around 4 core outcomes: developing strong personal relationships between mentors and students, nurturing each student’s college aspiration, developing the non-cognitive skills critical to success in college, and successfully navigating the college exploration, application, financial aid, and transition process. By providing a level of personalization that can’t be matched by traditional counseling models, iMentor seeks to reimagine how schools prepare first generation college students for postsecondary success. Read more about our work and values at: http://www.imentor.org
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Position Overview
iMentor seeks resourceful individuals with clear communication skills, interest in customer service and a high level of accountability to provide workshop logistics support, ultimately ensuring high quality programming for over 3,500 students across New York City. Event Assistants will be the point person for event supply preparation, transportation of light supplies, event setup and on-site customer service support for participants. They will be a primary part of day-to-day event operations and must be adept at problem solving to ensure that events run smoothly.
Reporting to the Program Operations, Events Manager and working closely with Program Managers, Event Assistants must have a sincere commitment to professionalism and be excited by working in a fast-paced environment. The Event Assistant team will receive hands-on training and ongoing support from management to build professional skills and role expertise. They will join a high energy and hardworking team, passionate about helping more low-income, first-generation students graduate high school ready for post-secondary success.
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Responsibilities
Event Assistants will have the following roles and responsibilities. Training will be provided for all duties listed:
- Support NYC staff with workshop resource preparation and on-site workshop implementation as a part-time staff member including transportation of light supplies to workshop sites and management of event materials.
- Ensure curriculum and workshop facilitation materials are transported to accurate event venue and setup in a timely fashion.
- Assist with setup and breakdown of iMentor workshops at various venues and partner schools in Manhattan, Brooklyn and the Bronx.
- Act as a front line customer support for participants, elevating concerns to on-site Program Managers as necessary.
- Assist with managing food distribution setup and service at events.
- Document workshop activities via photo with mobile device or digital camera.
- Support NYC staff in facilitating portions of workshop curriculum and activities.
- Monitoring safety of high school participants during travel to and from venues.
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Qualifications
- Prior experience in customer service oriented roles, retail or youth development, preferred.
- Candidates must be available to work Monday-Thursday from 4:00 PM-8:00 PM through June 2018 (excludes NYC Department of Education school holidays).
- Strong interpersonal skills and ability to work in teams; must have knowledge of customer service or support.
- Excellent verbal and written communication skills with demonstrated ability to handle challenging customer service scenarios.
- Resourceful, self-motivated, and able to work independently yet know when to ask for help.
- Must be responsible, trustworthy, and detail oriented.
- Able to multitask in a fast-paced environment.
- Ability to lift and transport light supplies.
- Familiar with and comfortable navigating NYC public transit.
- Deep commitment to equity, diversity and inclusion and aligned in thought and action with iMentor’s values. High school degree required.
- Employment is contingent upon the completion of a satisfactory fingerprinting and criminal background check, conducted by the Division of Human Resources at the New York City Department of Education.
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Additional Details
- Position Duration: October 2, 2017 through mid-June of 2018.
- Compensation: $11.00/hour. Compensation will increase to $13.00/hour in January 2018 in observation of the New York State Minimum Wage increase. Travel by public transportation throughout NYC to various sites and venues is required. Compensation for travel expenses is not provided by iMentor.
- Work schedule: Part-time, up to 16 hours per week through mid-June of 2018. Event Assistants must be available Monday-Thursday from 4:00 PM-8:00 PM, and will be scheduled up to 4 evenings per week.
- Employment is contingent upon the completion of a satisfactory fingerprinting and criminal background check, conducted by the Division of Human Resources at the New York City Department of Education.
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How to Apply
Visit www.imentor.org/jobs to submit a resume and detailed cover letter describing your interest in and qualifications for the position. Within your cover letter, you should answer the following questions:
- Why are you interested in the Event Assistant position?
- What strengths can you bring to the Event Assistant role?
- Are you able to work the specific hours for the Event Assistant position (Monday-Thursday from 4:00 PM-8:00 PM through June 2018)?
Preference will be given to candidates who can work at least four evenings per week. Applications will be considered on a rolling basis, so it is in candidates' best interest to apply as soon as possible. No phone, email, mail, or fax inquiries will receive a response.
iMentor is an Equal Opportunity Employer with a commitment to diversity