About iMentor

iMentor builds mentoring relationships that empower students in low-income communities to graduate high school, succeed in college, and achieve their ambitions. Students work with their mentors one-on-one, in-person and online, to develop strong personal relationships, nurture a college aspiration, navigate the college application process, and build critical skills that lead to college success. In New York City, iMentor partners with public schools to ensure every student in the schools receives a mentor. iMentor also provides its curriculum, technology, and best practices to help nonprofits run effective programs in the iMentor model. Since 1999, iMentor has connected more than 25,000 students with mentors. This year, iMentor is serving 3,800 mentor-mentee pairs in New York City and 3,500 more nationwide. iMentor has been recognized through funding by the Bill & Melinda Gates Foundation, the Lumina Foundation, the Michael & Susan Dell Foundation, and the Robin Hood Foundation.

iMentor is one of the nation’s most innovative and quickly growing mentoring organizations. As a team, we are mission-focused, results-oriented, passionate and fun, and were named one of the Best Nonprofits to Work For by Opportunity Knocks and The Nonprofit Times.

Position Overview

iMentor is seeking an Office Coordinator to provide a warm welcome for guests, serve as a source of information and direction for visitors and staff, receive deliveries, answer phones and general office emails, and provide facilities support.

The ideal candidate will be friendly, customer-service-oriented, and quick to identify needs and take the initiative to address them. S/he will find it gratifying to help others and solve problems, even if the same problem or question arises again and again. S/he will be reliable, punctual, and trustworthy; the kind of person who can quickly earn the trust of the entire staff.

Responsibilities

·         Supervising all entrances and exits from the main entrance to ensure no unauthorized persons enter the iMentor space.

·         Welcome guests of multiple organizations including iMentor. Verify the person or organization they are meeting with, notify the staff member or organization that their guest has arrived, direct the guest to stow coats and bags as needed and offer them water and restroom facilities as needed.

·         Receive all deliveries from mail and couriers, distribute items to various staff members or organizations and accept packages from vendors via the service freight elevator.

·         Answer the main iMentor telephone line and transfer calls to the appropriate staff members as needed. Act as a first line of defense and gatekeeper to keep unwanted solicitations from entering employees’ phone, email or voicemail. 

·         Monitor the info@imentor.org email address and forward emails to appropriate staff members for action.

·         Reconcile credit card statements and submit invoices.

·         Work with building management to ensure facilities are maintained satisfactorily, and communicating with the building when they are not

·         Work with vendors to coordinate repairs and replacements to office facilities as needed.

·         Manage iMentor’s Evening Events protocol through the Operations ZenDesk portal and Outlook calendar. 

·         Research and vet new vendors with Office Manager’s oversight

·         Collaborate and execute on office branding projects

·         Support iMentor organization-wide initiatives, requiring occasional evening and/or weekend events

Qualifications

·         Outgoing, friendly, and customer-service oriented. The type of person who jumps to their feet to help when someone approaches.

·         Responsible, trustworthy, reliable, and punctual. The type of person who is always on time and always follows through on commitments, and is quick to earn the trust and respect of others.

·         High emotional intelligence; able to recognize situations and needs and respond appropriately with minimal intervention, supervision, or direction.

·         A quick learner who is great at remembering important facts and details, and can maintain a smooth flow of information and contacts to the correct staff members.

·         Highly organized, great at juggling multiple priorities.

·         Aligned in thought and action with iMentor's values (http://www.imentor.org/values)

·         Views differences between individuals (race, gender, age, cultural heritage, physical ability, education and lifestyle) as an asset and demonstrates an appreciation of the diversity within iMentor

·         Two- or four-year degree required

·         Employment is contingent upon the completion of a satisfactory fingerprinting and criminal background check, conducted by the Division of Human Resources at the New York City Department of Education

Compensation & Benefits

·         $40,000 annual salary

·         Up to 100% employer funded comprehensive medical and dental coverage

·         18 days paid annual vacation and 13 paid holidays + most iMentor functions closed between Christmas and New Year’s Day

·         401K match up to 4%

·         Significant opportunities for professional development and growth

How to Apply

Visit www.imentor.org/jobs to submit a resume and detailed cover letter describing your interest in and qualifications for the position. Applications will be considered on a rolling basis, so it is in candidates’ best interest to apply as soon as possible.  No phone, email, mail, or fax inquiries will receive a response.