Junior System Administrator (Salesforce.com)

About iMentor

iMentor builds mentoring relationships that empower students in low-income communities to graduate high school, succeed in college, and achieve their ambitions. Students work with their mentors one-on-one, in-person and online, to develop strong personal relationships, nurture a college aspiration, navigate the college application process, and build critical skills that lead to college success. In New York City, iMentor partners with public schools to ensure every student in the schools receives a mentor. iMentor also provides its curriculum, technology, and best practices to help nonprofits run effective programs in the iMentor model. Since 1999, iMentor has connected more than 25,000 students with mentors. This year, iMentor is serving 3,800 mentor-mentee pairs in New York City and 3,500 more nationwide. iMentor has been recognized through funding by the Bill & Melinda Gates Foundation, the Lumina Foundation, the Michael & Susan Dell Foundation, and the Robin Hood Foundation, and was a subgrantee of the federal Social Innovation Fund.

iMentor is one of the nation’s most innovative and quickly growing mentoring organizations. As a team, we are mission-focused, results-oriented, passionate and fun, and were named one of the Best Nonprofits to Work For by Opportunity Knocks and The Nonprofit Times.

Position Overview

iMentor is seeking a Junior System Administrator (JSA) to support and improve the use of Salesforce for stakeholder relationship management across seven teams at iMentor. The JSA will help teams at iMentor improve their use of Salesforce.com by creating and supporting Salesforce.com power users, leading basic product management (understanding the needs of teams, documenting use cases, and implementing solutions or articulating them to consultants to build out more complex solutions, and codifying best practices), handling day-to-day CRM admin and configuration (user management, data cleaning and integrity, reporting, imports and exports etc.), training teams on new features, and leading ticket management and troubleshooting.

The ideal candidate will have experience managing the use and administration of the Salesforce.com platform, including custom forms and object manipulation, and will be an analytical problem solver with a passion for identifying better ways to do things, with a natural inclination towards customer service and relationship building.

Responsibilities

· Establish and support Salesforce.com power users through training, data support (imports/exports, reporting, data cleaning and integrity), regular thought partnership on how teams and individuals are using the CRM to achieve goals, and codification of best practices.

· Set up, configure, and maintain standard and customized features of the Salesforce.com platform including, but not limited to, dashboards, donation pages, surveys, reports, custom forms and objects.

· Manage the configuration and use of data within the platform by managing fields, permissions, security, workflows, profiles and interfaces.

· Act as a product manager for the Salesforce.com platform across departments, by understanding needs and problems, documenting use cases and requirements, and either suggesting and implementing basic improvements or articulating requirements to consultants for the development of more complex solutions.

· Support and project manage the product development process and roadmap for Salesforce across all departments, working closely with consultants and other team members to deliver updates and enhancements.

· Coordinate the integration of the Salesforce.com platform with other relevant programs and platforms.

· Handle ticket management, troubleshooting, and support for users.

· Support iMentor organization-wide initiatives, requiring occasional evening and/or weekend events.

Qualifications

· At least 1-2 years of experience managing the use and administration of the Salesforce.com platform, including custom forms and object manipulation.

· Tech savvy and eager to stay up to date on new applications and best practice in the use of Salesforce.com, as well as other workplace and personal technology.

· Customer service oriented; active listener who enjoys helping others retrieve and use data to achieve goals.

· Excellent at managing by influence and getting buy in on the adoption of new technologies or use of technology.

· Analytical problem solver with an eye for improving systems and procedures to achieve greater efficiency and results.

· Detail oriented with excellent organizational skills.

· Strong project management skills.

· Aligned in thought and action with iMentor's values (http://www.imentor.org/values).

· Views differences between individuals (race, gender, age, cultural heritage, physical ability, education and lifestyle) as an asset and demonstrates an appreciation of the diversity within iMentor.

· Bachelor’s degree required.

· Employment is contingent upon the completion of a satisfactory fingerprinting and criminal background check, conducted by the Division of Human Resources at the New York City Department of Education.

Bonus Qualifications

· Product management experience

· Back-end Salesforce.com development experience

· Expert at Excel

Compensation & Benefits

· Salary commensurate with experience

· Up to 100% employer funded comprehensive medical and dental coverage

· 18 days paid annual vacation and 13 paid holidays + most iMentor functions closed between Christmas and New Year’s Day

· 401K match up to 4%

· Significant opportunities for professional development and growth

How to Apply

Visit www.imentor.org/jobs to submit a resume and detailed cover letter describing your interest in and qualifications for the position. Applications will be considered on a rolling basis, so it is in candidates’ best interest to apply as soon as possible. No phone, email, mail, or fax inquiries will receive a response.

iMentor is an Equal Opportunity Employer