iMentor is seeking several customer service and detail-oriented Volunteer Screening Coordinators (VSC) to join the Screening Team based in New York City. These positions are being offered on a full-time seasonal basis, with the normal term of season employment beginning in May or June and lasting for approximately 3-5 months.

VSCs play a pivotal role in preparing mentors to support mentees, with a particular focus on ensuring mentees are matched with safe, quality mentors. S/he will be responsible for the screening of 600+ new mentors. Through thoughtful interviews and application reviews, VSCs will oversee iMentor’s intake pipeline from start to finish and will set the stage for a volunteer experience that is as welcoming and energizing as it is rigorous, ultimately driving high retention and satisfaction rates among volunteers.

VSCs will be exposed to the best practices in youth development, civic engagement and volunteerism, and connect with people from NYC, Chicago and the San Francisco Bay Area committed to supporting our mentees. 

About iMentor

iMentor builds mentoring relationships that empower students in low-income communities to graduate high school, succeed in college, and achieve their ambitions. Students work with their mentors one-on-one, in-person and online, to develop strong personal relationships, nurture a college aspiration, navigate the college application process, and build critical skills that lead to college success. In New York City, iMentor partners with public schools to ensure every student in the schools receives a mentor. iMentor also provides its curriculum, technology, and best practices to help nonprofits run effective programs in the iMentor model. Since 1999, iMentor has connected 13,000 students with mentors. This year, iMentor is serving 3,500 mentor-mentee pairs in New York City and 2,150 more nationwide. iMentor has been recognized through funding by the Bill & Melinda Gates Foundation, the Lumina Foundation, the Michael & Susan Dell Foundation, and the Robin Hood Foundation, and is a subgrantee of the federal Social Innovation Fund.

iMentor is one of the nation’s most innovative and quickly growing mentoring organizations. As a team, we are mission-focused, results-oriented, passionate and fun, and were named one of the Best Nonprofits to Work For by Opportunity Knocks and The Nonprofit Times.

Responsibilities

Intake & Volunteer Relations

·         Analyze applications for motivation, bias, past experience, openness and potential as a mentor; determine suitability for the iMentor program and make recommendations regarding volunteer eligibility.

·         Interview mentor applicants and review references.

·         Closely collaborate with local recruitment team members to facilitate the mentor lifecycle.

·         Observe mentor candidates throughout the screening process assessing for program fit.

·         Identify mentors that may not be a good fit for the program and tactfully initiate withdrawal conversation or escalate to Associate Director of Screening when appropriate.

·         As the mentor applicant’s single point of contact, provide flawless customer service throughout the screening process.

Screening Operations

·         Schedule mentor interviews, background check appointments and follow up as needed.

·         Manage screening data on Salesforce and iMentor’s online mentoring platform; update and log application status, emails calls and any application data.

·         Execute iMentor’s screening processes to consistently reflect national best practices of risk management, youth development, and current legislation.

·         Reflect and report on screening progress and trends; proactively communicate needs and concerns that relate to the team’s ability to meet screening goals.

Team Collaboration Initiatives

·         Support some local evening training and screening event preparation.

·         Participate in team meetings.

·         Support iMentor organization-wide initiatives, requiring occasional evening and/or weekend events.

Qualifications

·         Bachelor’s or Associates degree preferred, preferably in communications or a social or human science, such as social work, sociology, or psychology. We will also consider candidates who are currently in college and able to work full-time during the months of June, July and August.

·         At least one year of office or retail experience; preference for experience in nonprofits, college admissions, human resources, call centers, intake management and customer service.

·         Proven organization and time management skills to complete a high volume of varied responsibilities in a fast paced setting with excellent attention to detail.

·         Interest in youth development and educational opportunity.

·         Extremely strong interpersonal communication skills, including the ability to communicate with firmness, and to engage a diverse range of adults with professionalism, humor, and empathy.

·         Self-directed and able to work independently and in remote work settings as needed.

·         Comfort with technology, preference for skills in Excel, Salesforce.com, and typing skills of 45 words+ per minute.

·         Great team player and colleague. Resourceful, strategic problem-solving ability with a positive “can do” attitude and a sense of humor.

·         Aligned in thought and action with iMentor's values (http://www.imentor.org/values)

·         Views differences between individuals (race, gender, age, cultural heritage, physical ability, education and lifestyle) as an asset and demonstrates an appreciation of the diversity within iMentor

·         Employment is contingent upon the completion of a satisfactory fingerprinting and criminal background check, conducted by the Division of Human Resources at the New York City Department of Education

Compensation & Benefits

·         Salary commensurate with experience

·         Up to 100% employer funded comprehensive medical and dental coverage

·         18 days paid annual vacation and 13 paid holidays + most iMentor functions closed between Christmas and New Year’s Day

·         401K match up to 4%

·         Significant opportunities for professional development and growth

How to Apply

Visit www.imentor.org/jobs to submit a resume and detailed cover letter addressed to Maria Pendolino, Associate Director of Mentor Screening describing your interest in and qualifications for the position. Applications will be considered on a rolling basis, so it is in candidates’ best interest to apply as soon as possible.  No phone, email, mail, or fax inquiries will receive a response. 

iMentor is an Equal Opportunity Employer with a Commitment to Diversity