About iMentor
In a world where talent is equally distributed, but opportunity is not, iMentor is fighting to rebalance the odds and give every young person a chance to realize their dreams. iMentor builds mentoring relationships that empower students in low-income communities to graduate high school, succeed in college, and achieve their ambitions. Students work with their mentors one-on-one, in-person and online, to develop strong personal relationships, nurture a college aspiration, navigate the college application process, and build critical skills that lead to college success. iMentor partners with public schools to ensure every student in the schools receives a mentor. 

Since 1999, iMentor has connected more than 33,000 students with mentors, and this year iMentor is serving 10,000 students across the country. iMentor Chicago launched in 2015 with 207 pairs, and has grown to serving 1,334 students at 4 schools in 2018-19. 

iMentor has been recognized through funding from many of the leading education funders in the country, including the Ballmer Group, the Michael & Susan Dell Foundation, the Robin Hood Foundation, the Bezos Family Foundation, New Profit Inc., and the Kresge Foundation. As a team, we are collaborative, fun, bring passion and joy to our work, and deeply believe in human potential.  iMentor was recently named one of the Best Nonprofits to Work For by The Nonprofit Times. Read more about our work and values at: http://www.imentor.org

Commitment to Diversity, Equity & Inclusion
We believe that people of all backgrounds deserve equal access to educational opportunities. Recognizing that our country’s history of racism and systemic oppression continues to drive educational disparities for students of color, we give special focus to addressing the economic and racial divides that impact the communities we serve. We are committed to the collective work and intentional investment necessary to consistently move in the direction of educational equity and inclusion.
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Position Overview
iMentor seeks resourceful individuals with clear communication skills, interest in customer service and a high level of accountability to provide workshop logistics support, ultimately ensuring high quality programming for over 1,334 students across Chicago.  Event Assistants will be the point person for event supply preparation, event setup, and on-site customer service support for participants.  They will be a primary part of day-to-day event operations and must be adept at problem solving to ensure that events run smoothly. 

Reporting to the Supervising Program Manager and working closely with Program Managers, Event Assistants must have a sincere commitment to professionalism and be excited by working in a fast-paced environment. The Event Assistant team will receive hands-on training and ongoing support from management to build professional skills and role expertise.  They will join a high energy and hardworking team, passionate about helping more low-income, first-generation students graduate high school ready for post-secondary success.
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Responsibilities
  • Event Assistants will have the following roles and responsibilities. Training will be provided for all duties listed:
  • Support Chicago staff with event preparation 
  • Assist with setup and breakdown of iMentor pair events at various venues and partner schools in Chicago
  • Act as a frontline customer support for participants, elevating concerns to on-site Program Managers as necessary
  • Assist with managing food distribution setup and service at events
  • Document workshop activities via photo with mobile device or digital camera
  • Monitoring safety of high school participants during travel to and from venues

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Qualifications
  • Prior experience in customer service-oriented roles, retail or youth development, preferred
  • Candidates must be available to work Tuesday-Thursday from 5:15 PM-8:15 PM through June 2020 (excludes CPS school holidays).
  • Strong interpersonal skills and ability to work in teams; must have knowledge of customer service or support.
  • Excellent verbal and written communication skills with demonstrated ability to handle challenging customer service scenarios.
  • Resourceful, self-motivated, and able to work independently yet know when to ask for help
  • Must be responsible, trustworthy, and detail oriented.
  • Able to multitask in a fast-paced environment.
  • Ability to lift light venue items
  • Familiar with and comfortable navigating CTA public transit.
  • Deep commitment to equity, diversity and inclusion and aligned in thought and action with iMentor’s values.  
  • High school degree required.
  • Our organization works in partnership with district public schools across the country. In doing so we must meet all compliance requirements of those districts.

Additional Details
  • Position Duration: Sept 23, 2019 through June 5, 2020
  • Compensation: $13.00/hour. Travel by public transportation throughout Chicago to various sites and venues is required. Compensation for travel expenses is not provided by iMentor.
  • Work schedule: Part-time, up to 9 hours per week through mid-June of 2020. Event Assistants must be available Tuesday-Thursday from 5:15 PM-8:15 PM, and will be scheduled up to 3 evenings per week.

How to Apply
Visit www.imentor.org/jobs to submit a resume and detailed cover letter describing your interest in and qualifications for the position. Within your cover letter, you should answer the following questions:

  • Why are you interested in the Event Assistant position?
  • What strengths can you bring to the Event Assistant role?
  • Are you able to work the specific hours for the Event Assistant position (Tuesday-Thursday 5:15 PM-8:15 PM through June 2020)?

Preference will be given to candidates who can work at least three evenings per week. Applications will be considered on a rolling basis, so it is in candidates' best interest to apply as soon as possible. No phone, email, mail, or fax inquiries will receive a response.
iMentor is an Equal Opportunity Employer with a commitment to diversity

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