National Program Team Manager

About iMentor

iMentor builds mentoring relationships that empower students in low-income communities to graduate high school, succeed in college, and achieve their ambitions. Students work with their mentors one-on-one, in-person and online, to develop strong personal relationships, nurture a college aspiration, navigate the college application process, and build critical skills that lead to college success. In New York City, Chicago, and the Bay Area, iMentor partners with public schools to ensure every student in the schools receives a mentor. iMentor also provides its curriculum, technology, and best practices to help nonprofits run effective programs in the iMentor model. Since 1999, iMentor has connected more than 25,000 students with mentors and this year, iMentor is serving nearly 9,000 students across the country.

Entering this next five-year strategic plan, iMentor is focusing on growth and improvement, launching widespread impact strategies, financial sustainability, and deepening its diversity & equity work. Building on its track record of success supporting first-generation college students, iMentor is committed to leveraging its resources and stature to not only deepen impact programmatically, but to challenge the structures that fuel inequity and make this work necessary.

iMentor has been recognized through funding from many of the leading education funders in the country, including the Ballmer Group, the Michael & Susan Dell Foundation, the Robin Hood Foundation, the Bezos Family Foundation, New Profit Inc., and the Kresge Foundation. iMentor is one of the nation’s most innovative and quickly growing college success organizations. As a team, we are collaborative, fun, bring passion and joy to our work, and deeply believe in human potential.  iMentor was recently named one of the Best Nonprofits to Work For by The Nonprofit Times.  Read more about our work and values at: http://www.imentor.org.

Commitment to Diversity, Equity & Inclusion

We believe that people of all backgrounds deserve equal access to educational opportunities. Recognizing that our country’s history of racism and systemic oppression continues to drive educational disparities for students of color, we give special focus to addressing the economic and racial divides that impact the communities we serve. We are committed to the collective work and intentional investment necessary to consistently move in the direction of educational equity and inclusion.

Position Overview

The National Program Team Manager will help ensure delivery of a high-quality program model and resources for iMentor’s high school and post-secondary program. Reporting to the Managing Director of Programs, they will collaborate on key strategic decisions and provide project management support for small- and large-scale projects related to operations, resource building, and technology for the National Program Team (NPT). The ideal candidate will have 3+ years of professional experience and can adapt quickly to a dynamic, fast-paced and deadline-driven work environment. They will be a highly motivated, detail-oriented, resourceful project manager. They will be a strong verbal and written communicator, with demonstrated experience building alignment across teams and professional work styles. The candidate deeply believes in iMentor’s vision that every student deserves a champion and a chance to succeed in college.

Responsibilities

Thought partner with Managing Director of Programs and NPT on key strategic decisions
Serve as point of contact for NPT operations and act as a key collaborator to the Curriculum Manager
Engage stakeholders, including staff, mentors and mentees, in multiple feedback loops for NPT
Monitor for areas in need of large-scale improvement and track programmatic issues
Provide project management support to scope revision roadmap and monitor progress
Define resource revision processes and manage any backlog of tasks or assignments
Partner on long-term technology and operations challenge to reach sustainable solutions
Develop formatting guidelines for NPT on the Platform and Learning Centers
Manage part-time staff responsible for transferring content to Platform
Oversee quality assurance process to ensure products are high-quality, ready for roll-out
Create additional resources to support roll-out and liaise with training expert to develop training for direct-service sites and partners
Support Managing Director of Programs with meeting planning, scheduling, and creation of project plan templates
Manage NPT calendar and logistics for larger team meetings, retreats, and planning sessions
Provide end user support and escalate unsolved issues or challenges to program leadership
Support the Curriculum Manager with small-scale modifications in response to the needs of the current program year
Collaborate with training specialists and consultants to fill any gaps around the delivery of program content
Communicate updates to key stakeholders, particularly regions and partners
Scope and manage special projects as needed by the NPT in order to meet roadmap goals. Examples include: PSP incentive fund and PSP emergency fund

Qualifications

3-5 years of office experience; preference for experience in education nonprofit context
Highly skilled in planning and project management, able to take an idea from concept to completion
Proven organization and time management skills to complete a high volume of varied responsibilities in a fast-paced setting and deadline-driven environment
Superb communication skills (oral and written) with a confident, concise, clear and compelling style
Meticulous about details and follow-up; subscribes to the belief that no task is too big or too small
Excellent relationship-builder; able to communicate with firmness and warmth and to demonstrate a high level of tact, discretion, humility, and diplomacy with all internal and external stakeholders. Must also demonstrate ability to maintain sensitive information
Self-directed and able to work independently; resourceful, strategic problem-solving ability with a positive attitude and a sense of humor
Flexible and adaptable; open to change, learning and improvement
Comfortable communicating and collaborating across virtual meeting spaces
Experience collaborating across a complex national-regional organizational structure and feedback loops a plus
Able to travel nationally, up to four weeks per year (several days at a time)
Demonstrated alignment with iMentor's mission, values, and commitment to diversity, equity, and inclusion.
Views differences between individuals (race, gender, age, cultural heritage, physical ability, education, beliefs, and lifestyle) as an asset and demonstrates an appreciation of the diversity across the iMentor community.
Bachelor’s degree required
Our organization works in partnership with district public schools across the country. In doing so we must meet all compliance requirements of those districts.

Compensation & Benefits

Salary commensurate with experience
Up to 100% employer funded comprehensive medical and dental coverage
18 days paid annual vacation and 13 paid holidays, and most iMentor functions closed between Christmas and New Year’s Day
401K match up to 4%
Significant opportunities for professional development and growth

How to Apply

Visit www.imentor.org/jobs to submit a resume and detailed cover letter describing your interest in and qualifications for this position. Applications will be considered on a rolling basis, so we encourage you to apply as soon as possible. Sorry, due to the high-volume of applicants for this and other positions here at iMentor, no phone, email, mail, or fax inquiries will receive a response.

iMentor is an Equal Opportunity Employer