About iMentor
iMentor builds mentoring relationships that empower students in low-income communities to graduate high school, succeed in college, and achieve their ambitions. Students work with their mentors one-on-one, in-person and online, to develop strong personal relationships, nurture a college aspiration, navigate the college application process, and build critical skills that lead to college success. In New York City, Chicago, and the Bay Area, iMentor partners with public schools to ensure every student in the schools receives a mentor. iMentor also provides its curriculum, technology, and best practices to help nonprofits run effective programs in the iMentor model.
This year, iMentor NYC will serve over 3,800 mentor-mentee pairs at 14 public high schools throughout Manhattan, Brooklyn and the Bronx, where a majority of students served will be first-generation college graduates. Since 1999, iMentor has connected more than 25,000 students with mentors and this year, iMentor is serving nearly 9,000 students across the country.
iMentor has been recognized through funding from many of the leading education funders in the country, including the Ballmer Group, the Michael & Susan Dell Foundation, the Robin Hood Foundation, the Bezos Family Foundation, New Profit Inc., and the Kresge Foundation. iMentor is one of the nation’s most innovative and quickly growing college success organizations. As a team, we are collaborative, fun, bring passion and joy to our work, and deeply believe in human potential. iMentor was recently named one of the Best Nonprofits to Work For by The Nonprofit Times. Read more about our work and values at: http://www.imentor.org
Commitment to Diversity, Equity & Inclusion
We believe that people of all backgrounds deserve equal access to educational opportunities. Recognizing that our country’s history of racism and systemic oppression continues to drive educational disparities for students of color, we give special focus to addressing the economic and racial divides that impact the communities we serve. We are committed to the collective work and intentional investment necessary to consistently move in the direction of educational equity and inclusion.
Position Overview
iMentor is seeking a Salesforce Junior Admin who is a system-oriented thinker who brings organization to their projects. The ideal candidate will be an effective tactician who is able to negotiate, reconcile, and navigate the gray areas of a project and organization, bring a level of high-emotional intelligence to interacting with end users, while developing systems and working on creative solutions to stakeholders’ inquiries and needs. This person will report directly to the Associate Director of Business Innovation and will collaborate closely with the technology team to create solutions that are timely, relevant, and innovative.
Responsibilities
· Administration
o Maintain user accounts, profiles, roles, sharing rules, field security, and permission sets
o Create and customize objects, fields/relationships, rules, triggers, processes and flows, page layouts, etc.
o Research new products, add-on tools, such as: FormAssembly, EventBrite, DemandTools
· Support
o Provide subject matter expertise and help training staff with materials, demos, in-person and virtual training sessions
o Document configuration, organization workflows, products, and projects
· With the support of the team, the candidate will do on the job learning to:
o Develop scalable Apex classes that stay within Salesforce governor limits
o Implement functional tests for security configurations and automated processes
o Develop custom pages and functionality with Visualforce or Lightning web components
o Work with team on user acceptance testing and QA in a sandbox environment, rollout, and deployment
· Support iMentor organization-wide initiatives, requiring occasional evening and/or weekend events
Qualifications
· At least 1 year of experience in a Salesforce Administration role in an organization with over 50 users
· Experience with data importing, exporting, and deduplication
· Experience troubleshooting functional and user data entry issues
· Experience supporting products using a ticketing system
· Creating reports and dashboards
· Proficiency with Microsoft Office
· Demonstrated alignment with iMentor's mission, values, and commitment to diversity, equity, and inclusion.
· Views differences between individuals (race, gender, age, cultural heritage, physical ability, education, beliefs, and lifestyle) as an asset and demonstrates an appreciation of the diversity across the iMentor community.
· Bachelor’s degree required
· Our organization works in partnership with district public schools across the country. In doing so we must meet all compliance requirements of those districts.
Plus
· Experience administering and training on communication technologies, like Slack and Zoom
· Experience in Agile or other software development methodology
· Salesforce Administrator Certification
· Salesforce development: Apex, Process Builder, SOQL, Flow, Visual Force
· Experience with API integrations and tools including Postman, curl, json, and Heroku is a plus
· Web development experience (HTML/CSS)
Compensation & Benefits
· Salary commensurate with experience
· Up to 100% employer funded comprehensive medical and dental coverage
· 18 days paid annual vacation and 13 paid holidays, and most iMentor functions closed between Christmas and New Year’s Day
· 401K match up to 4%
· Significant opportunities for professional development and growth
How to Apply
Visit www.imentor.org/jobs to submit a resume and detailed cover letter describing your interest in and qualifications for this position. Applications will be considered on a rolling basis, so we encourage you to apply as soon as possible. Sorry, due to the high-volume of applicants for this and other positions here at iMentor, no phone, email, mail, or fax inquiries will receive a response.
iMentor is an Equal Opportunity Employer