About iMentor

iMentor builds mentoring relationships that empower students in low-income communities to graduate high school, succeed in college, and achieve their ambitions. Students work with their mentors one-on-one, in-person and online, to develop strong personal relationships, nurture a college aspiration, navigate the college application process, and build critical skills that lead to college success. In New York City, Chicago and the Bay Area, iMentor partners with public schools to ensure every student in the schools receives a mentor. iMentor also provides its curriculum, technology, and best practices to help nonprofits run effective programs in the iMentor model. Since 1999, iMentor has connected more than 25,000 students with mentors, and this year, iMentor is serving nearly 9,000 students across the country.

iMentor has been recognized through funding from many of the leading education funders in the country, including the Ballmer Group, the Michael & Susan Dell Foundation, the Robin Hood Foundation, the Bezos Family Foundation, New Profit Inc., and the Kresge Foundation. iMentor is one of the nation’s most innovative and quickly growing college success organizations. As a team, we are mission-focused, results-oriented, passionate and fun, and were named one of the Best Nonprofits to Work For by The Nonprofit Times. Read more about our work and values at: http://www.imentor.org.

Position Overview

The Volunteer Background Coordinator (VBC) assists our Volunteer Background Manager in the oversight of our partnerships with national background check vendors and school districts, ensuring that all mentors meet requirements to support high impact, high quality relationships. The VBC will manage the day-to-day administrative tasks for each region’s specific background clearance requirements.

The ideal candidate will have 1-2 years of professional experience coordinating large projects and administrative tasks, exceptional customer service orientation, and high levels of organization and attention to detail.

Responsibilities

·       Create individual Salesforce campaigns for each in-person fingerprinting event in NYC.

·       Send the roster of GoPass attendees to our contacts on the day of the event. Communicate any instructions to screening coordinators, as needed.

·       Input PETS forms into the GoPass roster after each NYC orientation.

·       Coordinate data uploads with the Info Systems team to ensure mentor background check data is updated regularly and correctly.

·       Update background check data using reports provided by national vendors and partners regularly and correctly.

·       Act as the single point of contact for screening coordinators to ensure seamless communication and quality customer service regarding background checks statuses for the mentor applicants currently in the screening pipeline.

·       Reflect on and report background check data progress, deficits and concerns.

·       Participate in team meetings, including the discussion of mentors that may not be a good fit for the program.

·       Provide flawless customer service throughout the screening process.

·       Support iMentor organization-wide initiatives, requiring occasional evening and/or weekend events.

Qualifications

·       At least 1-2 years of office experience; preference for experience in nonprofits, project management, and customer service

·       Proven organization and time management skills to complete a high volume of varied responsibilities in a fast paced setting with excellent attention to detail

·       Extremely strong interpersonal communication skills, including the ability to communicate with firmness, and to engage a diverse range of adults with professionalism, humor, and empathy

·       Self-directed and able to work independently and in remote work settings as needed

·       Able to multitask in a fast-paced environment

·       Aligned in thought and action with iMentor's values (http://www.imentor.org/values)

·       Views differences between individuals (race, gender, age, cultural heritage, physical ability, education and lifestyle) as an asset and demonstrates an appreciation of the diversity within iMentor

·       Bachelors degree required

Compensation & Benefits

·       Salary commensurate with experience

·       Up to 100% employer funded comprehensive medical and dental coverage

·       18 days paid annual vacation and 13 paid holidays + most iMentor functions closed between Christmas and New Year’s Day

·       401K match up to 4%

·       Significant opportunities for professional development and growth

How to Apply

Visit www.imentor.org/jobs to submit a resume and detailed cover letter describing your interest in and qualifications for the position. Applications will be considered on a rolling basis, so it is in candidates’ best interest to apply as soon as possible.  No phone, email, mail, or fax inquiries will receive a response. 

iMentor is an Equal Opportunity Employer